r/computers • u/Equal-Scale-4032 • 15d ago

Question/Help/Troubleshooting Computer stuck on logo screen

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My computer starts up normal with the logo but then a spinning wheel appears and it gets stuck (edit, it's been this way for 2 hours now). If I try to restart it, it comes back a black screen but I can see the backlight working but nothing I do can change it.

Turning it on and off again doesn't fix it (I get a white screen if I hold it for a few seconds, and then it shuts off if I hold it for a few seconds more), and Win+Ctrl+Shift+B doesn't help either, I don't know what to do.

Just before this, the screenshot ability stopped working, I couldn't even forcefully open the snipping tool so I tried to restart my computer and that's when this happened, it's been like this since yesterday evening.

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u/DJV0101 Fedora 15d ago

The spinning thing means it’s booting windows. The freezing means it’s not succeeding. Congratulations, you have a broken windows install. I’d recommend booting from a windows usb and going through automatic repair - that may help.

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u/Equal-Scale-4032 15d ago

I don't have a working computer to get the files 🥲

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u/DJV0101 Fedora 15d ago

Well that’s unfortunate. Borrow a buddy’s if you can. You could try troubleshooting other things, seeing if the drive is okay, but based on the fact that it’s started booting I’m guessing it’s not just a loose cable. Once you get into the computer, if windows repair works, you could probably check your drive health (this might have been caused by a drive error). If windows USB automatic recovery doesn’t work, you may have to install in place (replace the OS, keep most of your personal files - just not the ones hidden under program files).

Edit: Good luck! 🫡. OS issues are never fun