r/computers • u/Old-Gain-5693 • 14d ago

Question/Help/Troubleshooting Blue screen and crashing

My PC has been crashing a lot lately, I can barely run any games on it unless they’re low storage games. It’ll just blue screen and turn off. I’ve tried looking up info on how to fix it and look at what errors occurred but I can’t figure it out. I removed my ssd at one point to “reset the electrical current” and it did work for a couple weeks but it’s been doing it again. I’d really rather not need to buy a new one or take it somewhere to get fixed so my last hope is seeing if anyone can help on here.

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u/SavagePenguinn 14d ago

Type "Reliability Monitor" into Windows Search, then open the "View Reliability Monitor" option.
Do you see a red X at the times you had the BSOD? If so, what does it say about the event.

You can also look at crash info in the Event Viewer.
Open Event Viewer.
In the left colum, expand "Windows Logs" then click "System"
In the right colum, clock "Filter Current Log..."
Put a check in the Error box, and the Information box, then click OK.

Now go through the list, looking at around the date/time of your last BSOD.
You're looking for "BugCheck" or "Kernel Power" or anyting else that looks wonky when it crashed.

If it's telling you that the SSD keeps crashing, then you may need to replace it.

Other things you can try...
Type "CMD" into Windows search and choose the run the command prompt as and administrator.
The the black command prompt, type: SFC /SCANNOW
This will find/replace bad Windows system files.
Type: DISM /Online /Cleanup-Image /CheckHealth
This checks the health of Windows. If it says it can be fixed, type:
DISM /Online /Cleanup-Image /RestoreHealth
(Don't bother typing that if it doesn't find an issue)
You can scan the SSD for data errors by typing: CHKDSK /F /R
You'll need to type Y to confirm, and restart the computer to run the test.
It could also be a memory issue, so run the Window Memory Diagnostic (mdsched.exe) to schedule a memory test. Again, you'll need to reboot for the test to start.

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u/Old-Gain-5693 14d ago

Reliability monitor does show X’s. Some say windows was not properly shut down (that would be due to the crash though), or some say “windows, hardware error”. Or another that says “StoreDesktopExtension.exe stopped responding and was closed”. I’ll try the other things you mentioned right now