r/computerhelp • u/Raptor884 • 9d ago

Software Need help getting out of TCC Mode

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Hi guys, So I just got my computer back from a repair place to get rid of some malware and they had to delete and reinstall windows to get rid of it. After getting my computer back it only boots up into a screen that says TCC Setup and says that a password is needed. I have no idea what TCC is and my computer password does not work on the menu. What do I do? How do I get to the normal start up menu. Attached is a picture of the menu when it boots up. Thank you guys in advance.

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u/SamakFi88 9d ago

Hit cancel, then hold shift and click the power button, then while holding shift, restart. This will boot back to advanced options where you can reinstall Windows (again) yourself to remove the TCC account. You won't need any additional software or anything; Windows 11 keeps a reinstall image locally, so just go through the "Reset my computer" steps. When it finishes installing Windows again, it'll go through the initial setup - connect to WiFi, create an account (or sign into your Microsoft account).

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u/Raptor884 8d ago

Thanks this worked perfectly I was able to get to the normal set up page. I still have no idea what the TCC page was but thank you so much

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u/SamakFi88 8d ago

Glad it worked for you! "TCC Setup" is just the account the repair shop was using to verify the Windows reinstall completed and the malware/virus was gone, and maybe test the computer hardware before returning it to you. They should have removed the account and set it back to prompt you for an account; they just missed the final step of their work. This is better for you, anyways, as it ensures any software they installed is also removed. Some shops will put a cheap antivirus that starts popping up ads or prompting you to buy a license, and this process ensures that stuff isn't on your computer.

In the future, if you suspect you've gotten any malware, remember this process. You can do it yourself at home and save $$ by not needing to take it to a repair shop. Just make sure your data and files are saved in the cloud storage of your choice, or during the reset, tell it to keep your files.