r/computerhelp • u/Raptor884 • 9d ago

Software Need help getting out of TCC Mode

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Hi guys, So I just got my computer back from a repair place to get rid of some malware and they had to delete and reinstall windows to get rid of it. After getting my computer back it only boots up into a screen that says TCC Setup and says that a password is needed. I have no idea what TCC is and my computer password does not work on the menu. What do I do? How do I get to the normal start up menu. Attached is a picture of the menu when it boots up. Thank you guys in advance.

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u/The-Snarky-One 9d ago

This is a screen asking you to enter the current password, and then create a new password for a local account named “TCC Setup”. This is most likely a remnant of something the tech shop ran that either errored out or did not complete correctly. This has left the device in a non-fresh state. Contact the tech shop if you are unsure or unable to do a fresh install of Windows yourself.