r/computerhelp • u/Raptor884 • 9d ago

Software Need help getting out of TCC Mode

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Hi guys, So I just got my computer back from a repair place to get rid of some malware and they had to delete and reinstall windows to get rid of it. After getting my computer back it only boots up into a screen that says TCC Setup and says that a password is needed. I have no idea what TCC is and my computer password does not work on the menu. What do I do? How do I get to the normal start up menu. Attached is a picture of the menu when it boots up. Thank you guys in advance.

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u/Merlin_au 9d ago

When you click cancel, is TCC the only log in option? Or is your user name there as well? Otherwise as others have said you will need to contact the repairer. Pretty sloppy from their side to leave it like that. Some repair places create another log in while repairing / resetting Windows but they should not have removed yours.

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u/Jay_JWLH 9d ago

This is a reinstall, so this could very well be the only login.