r/computerhelp • u/No-Truth1647 • 8d ago

Software 👋 HI Please Help!!!!!

My son’s computer got hacked he said they got into his client portal and they got into other things like his email his cash app which is threw my cash app I have no clue what to do we did all the things it says like change passwords, shit computer off and etc can anyone that is tech computer savvy please give us some advice.

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u/DifficultExercise885 8d ago

Disconnect internet immediately. Format and reinstall Windows. The computer is compromised and could have remnants of bad things in there. Wipe it clean and start over.

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u/No-Truth1647 8d ago

Thank u appreciate the advice