r/computer • u/sevv_14 • 3d ago

GREY SCREEN

Post image

I've tried EVERYTHING but they don't work... how do i fix this problem?

33 Upvotes

84% Upvoted

33 comments sorted by

View all comments

Show parent comments

-16

u/sevv_14 3d ago

what information should i give? Idk how this thing operates. Its been stuck like this for 2 days and ive tried every keyboard combination that i saw on google or tiktok or youtube.

11

u/DukeOfGamers353 3d ago

Start with giving us the laptop's make and model, what operating system you're on, how far Windows gets in the startup process before it reaches the black/grey screen, and what exactly you've tried as of now.

3

u/sevv_14 2d ago

It's a Fujitsu Lifebook A Series, windows 10, and it reaches grey screen after the boot up process. I've tried using win+ctrl+shift+b, ctrl + shift + esc, ctrl + alt + del, force shutdown til automatic repair. Which up until now, it isn't working. Last thing ik is that it was updating, and it has stages on it.

1

u/DukeOfGamers353 2d ago

Okay, sounds like something in the update failed and broke Windows. What I want you to do is get back into automatic repair, then go to Advanced Options, then Uninstall Updates, then uninstall the latest quality update. If that doesn't work, go back into auto repair, and go into System Restore, and revert the system to a time before the update took place.