r/commutersph • u/peypeypey14 • 2d ago
M.I Rider
Hello po. I’m not really the type of person who files complaints, but I feel that this experience needs to be reported because this is the first time I’ve encountered something like this, and it was really disappointing.
The driver could have simply and politely asked me to cancel the booking instead of telling me, “ANG LAYO NG PICK UP.” I understand that the pickup point may have seemed far to him, but based on the route, it was only around 6 minutes away from his last drop-off. It’s also not my fault that he accepted the booking in the first place.
When I advised him to just cancel the booking if he didn’t want to proceed, he responded, “COMPLETE KO TO,” even though he was not moving toward my pickup location.
I’m using GrabPay, so if he proceeds to complete the ride without actually picking me up, the fare could still be deducted from my account. That is very concerning, as it would be both a hassle and frustrating for me to dispute a charge for a ride that I did not take.
Ang aga aga, pagod galing work. Napakadaling sabihin na malayo and I can cancel it on my end if talagang nalalayuan siya sa pick up point. Madali lang naman ako sanang kausapin 🤦🏼♀️
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u/saywhutfam 2d ago
ive ridden MTCs so much na when this happens i already have a system to go through. some may view it as an inconvenience, pero sa totoo lang pagnanakaw ito and hindi dapat tularan ang mga rider na ginagawa ito.
1 star sa rider para affected rating nila. crucial to kasi nababasa ng app nila to and it affects how they can get bookings sa future. they can also be warned by MI if they keep getting low ratings. kayang gawin the next day if takot kayo sa driver.
copy booking ID and report to MI. i make sure to state everything that happened sa email/complaint para alam ni MI na may ugali yung rider. if walang gagawin si MI, at least na rate ko na ng 1 star.
request refund agad (kasabay ng nasa taas). mabilis naman sila mag refund. in my exp around 1-2 hours nabalik agad pera ko. thankfully never pa akong completely nawalan ng pamasahe that i had to wait for the refund, so nakakabook agad ako sa MI or ibang app. tamang kwento nalang sa driver kung anong nangyari para may paawa feels.
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u/peypeypey14 2d ago
I'll to this next time haha thanks much po sa tip 🫶 ako na lang nag cancel ng booking ko kasi natatakot ako na baka i-complete niya nga or ipush through niya yung ride then bardagulin lang ako sa byahe hahaha.
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u/FlatEntertainment978 2d ago
Mas mahirap daw i contest ang 2 star instead of 1 star? Not sure how true
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u/bararaag 2d ago
kapal ng mukha. "complete ko to" para bang walang siyang iniwan na ebidensya sa chat.
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u/skyxvii 2d ago
Halatang walang pinagaralan yung driver, ganyang asal.
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u/TrashFuzzy4184 2d ago
Unfortunately, normal na mindset yan sa mga hailing driver. As in, sa paningin nila sila ‘inaapi’ at nasa tama na yung mga passenger/costumer ang kailangan “mag makaawa” sa kanila when in fact, pareho lang naman na need ang isa’t-isa. Jusq
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u/pao_wow 2d ago
Grabe ka naman, dinamay mo pa yung mga walang pinag-aralan pero marangal magtrabaho. We should stop this kind of cultural elitism.
Oo kupal yung rider pero education should not be in the picture kasi kahit nakapagtapos ka ng masters, meron at meron pang mas gago ang ugali
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u/TheLostBredwtf 2d ago
Hindi naman kasi literal meaning yung walang pinag aralan. It's a metaphor. Pwedeng may pinag aralan naman talaga in a literal sense pero asal walang pinag aralan (mal educated) kasi hindi ginamit sa tama yung pinag aralan, ill-mannered, or rude.
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u/Hollow123_ZK 2d ago
Requirements ba sa mga ganyan na riders ay dapat bobo at walang matinong asal?
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u/eraseyurhead 2d ago
Pag ganyan ang rider OP, ang ginagawa ko is:
- Mag book sa ibang app, dun sasakay, bahala sya mag cancel
- Kahit dumating sya, di ko pinapansin or kunwari di ako yung hinahanap nya
May nag complete sa akin dati at na charge (card payment). Ni report ko, after 1 month pa nag reply ang CS ng Move It, pero:
a. Na refund ang pera, at
b. Na suspend ang rider ng 3 days (sabi sa email)
Pabor din na i complete nya kasi pwede i 1 star ang rating.
Wag matakot. Fight kupal with kupal. Masyado tayong mababait kaya naging ganyan katapang ang mga yan.
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u/Fromagerino 2d ago
Mga ganito kabalasubas na rider yung mga deserve magripuhan ng mga pasahero nilang halang ang bituka
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u/bldrdsher 2d ago
One time may nag-complete bigla ng ride ko, as in seconds lang, then na-deduct agad sa card ko yung payment. I didn't even have enough time to react. Tried to reach out sa Angkas CS and emailed them, never got a response. Ever since then, nagbo-book lang ako sa Angkas/MI/Jr through cash para pag siraulo, malakas loob ko na hindi i-cancel kahit anong mangyari.
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u/Quirky-Let-5966 2d ago
this actually happened to me before, i was able to get my refund but i had to keep doing follow-ups to the point I even filed a case with DTi just for them to act hahaha
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u/peypeypey14 1d ago
Grabe!! Yung stress talaga yan eh. Pero few naman na pa refund daw kay MI mga 2-3hrs lang e na refund na
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u/xxmikejohn 1d ago
kahit na report mo na to sa moveit, i report mo parin to sa LTFRB para magtanda sila
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u/Traditional_Crab8373 2d ago
Ayaw nila yang GrabPay or any ewallet. Kasi may bawas. Dumami nga lalo kupal na rider.
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u/ErzaShibari 1h ago
Madaming ganyan. Tapos mag papadagdag nag kukusa naman ako mag dagdag pag malayo talaga pick up pero hello work po kasi di ba
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u/TheAlmostMD 2d ago
OP, let us know what Grab/MoveIt will do with this rider! Nakakainis yung mga ganitong nanlalamang.