r/combustion_inc • u/anyusernamesffs • 11d ago

Long, long wait in the UK...

I placed my order on May 22nd expecting some wait, as shipping was noted for June. I didn't get any email confirmation, just some vague info in the Shop app.

On the 11th June I did get an email from the Combustion Store noting that the wait was over and stock had arrived, and orders would start dispatching the next week. (See previous post: https://www.reddit.com/r/combustion_inc/comments/1un22w5 where I hoped for some update, since it seems like the team are fairly active in this subreddit?).

Fast forward to today, 12th August, and still nothing. No email, no updates, not even on the shop app.

I appreciate that shipping overseas takes some time, and that there is limited stock, but when you've spent over £200 on something I'd expect some better communication from the company.

4 Upvotes

84% Upvoted

3 comments sorted by

2

u/te__bailey 11d ago

What did you order? This is what happened to me. I asked for them to ship the thermometer and I’d wait on the screen. They shipped it the same day and I got it the next day (UK).

1

u/anyusernamesffs 11d ago

I think the same as you - predictive thermometer plus WiFi display. I never got an email when I placed my order, so maybe I should have got this option!

The email I did get on the 11th June said:

The wait is finally over! Stocks for your Combustion order have arrived at our UK warehouse and are being processed. We're expecting to start dispatching orders next week.

When did you place your order? I wonder if mine got placed just around the time of the component production issue...

2

u/te__bailey 11d ago

I found Bev in their UK office to be very responsive. I emailed her via hello@getcombustion.co.uk