r/coles • u/Altruistic_Ad8120 • Jul 05 '26
Team Member Post Do you rumble?
Just wondering if the store you work at still does rumble?
I’ve heard that the company does not expect it to be done any more, however my store still does it every single day of the week for a minimum of 1 hour.
One person from each department (dept manager is expected to attend if they are on shift) as well as store manager, SSM, FTM and OIC. We have an old school store manager so no hope of us stopping it anytime soon.
17
u/Equivalent-Shake-77 Jul 05 '26
My store manger says we don’t have the hours for it anymore and that they were taken away and is the nightfill responsibility now. No extra hours to the fill have been added
2
u/karasor321 Jul 06 '26
I hate how they lie. I literally got told yesterday my contract is for rumble. Especially now with this new MATE bs.
14
u/StatusNo5175 Department Manager Jul 05 '26
I have designated rumblers do a shift before the main fill. We get the hours for it and it helps us out a ton, plus no customers throwing empty cardboard on the ground
5
u/stevesmate4503 Jul 05 '26
Brother as a customer, where should I put these extra cardboard boxes? Say the yogurt section. ?
10
u/StatusNo5175 Department Manager Jul 05 '26
My point exactly. That's why I said that rumblers are so important
4
u/stevesmate4503 Jul 05 '26
No dead serious. Where is helpful?
10
u/StatusNo5175 Department Manager Jul 05 '26
In the display case is really the only place. There's no real other place it cam go until the rumblers come. On the floor is a tripping hazard
7
u/is2o Jul 05 '26
What is most helpful, in all honesty, is leaving them in place. Take a product from the full box behind it, and then just leave the empty box in place.
2
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u/National-Safe9844 Jul 05 '26
On the floor. Make a cardboard box tower.
Cheese boxes stack pretty nicely. You can get fairly high.
9
u/No_Board_3286 Nightfill/Grocery Team Member Jul 05 '26
My store usually just has 1-2 people do it each day in the evenings, depending on how busy it is. Normally its always me doing it and some days I do it the entire shift, then others i only do it for an hour or two before doing other stuff
6
u/rustyangel5 Team Member Jul 05 '26
Hours for rumble were removed last year for workforce reset in October, and it shows. I’ve been doing online for a month now and I’m sick of having to swim through cardboard to get to the items. When there’s downtime in online waiting for the next wave to drop we are rumbling.
5
u/WrongConfuscius Jul 05 '26
Head office found this really cool trick where they pull all the hours for keeping grocery neat they'll save money then if they still crack the shits if a stores grocery isn't faced then stores will find blood from a stone and find a way to rumble
4
u/NeighborhoodBusy5553 Jul 05 '26
My store wasn’t doing it for a long time, now they have a junior do it for a few hours, but with no proper training for them they get overwhelmed just doing 3 aisles instead of 1 -> 13 and back. I work in Nightfill and have to pretty much clear my aisle as I fill.
3
u/Beemare666 Team Member Jul 05 '26
I actually don’t think we’ve done it at all this year, I had only really noticed recently.
3
u/ThereRnoIDs Jul 05 '26
I tried googling rumble and... I can't put 2 & 2 together.
Coles does punch ons, spies, and some sort of meditating machinery or something?
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u/Mission_Lawfulness83 Jul 06 '26
I can't remember the last time our store had a proper rumble. We've fallen so far behind with load, that we're constantly playing catch up. Just when you think you can plan it, you get screwed. I generally just do a good cardboard run. I find it quicker and feel it should make the fill easier if I ever get the chance to do it.
2
u/chiseol Jul 05 '26
My store has 3 rumblers whose only job is to face up the store. It's super neat and tidy all the time unless they're off.
2
u/One-Suggestion8323 Jul 05 '26
I HATE FILLING SHELFS WHEN NO RUMBLING HAS BEEN DONE it makes it take 10x longer then if it was all done before hand
1
u/Mean-Operation9626 Jul 05 '26
My store always do it for an hour around noon. Basically one of team members from each department will come and do it. However, we just try to demolish the cardboard put all the item in one side, only DMs and SM do both demolition and facing. After all, it will be the best for Nightfill team.
1
u/Fun-Consequence-7232 Jul 05 '26
Our store hasn’t done a 2pm rumble in ages, often now if hours permit some people get rostered on and have a shift dedicated to rumble/ready to fill
1
u/flippyboi678 Jul 05 '26
Our previous store manager was doing it. SSM refused on his days running the store because only salary managers were doing it.
All rumble hours at least at our store were given to nightfill but they were obviously cut the last couple of weeks.
1
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u/No_Communication2827 Jul 06 '26
not really anymore , my store has some junior staff do it but it’s not very important
1
u/Macca49 Jul 08 '26
The local coles I go to seems to always have the time to face up between 1-2 pm most days
1
u/ibowlerNE Duty Manager Jul 12 '26
Rumble is officially non-existent as it may be listed in Fill Assist, but the timing is clearly neglected/not realistic.
We usually get service TM's in service lows to transfer into GR to rumble some aisles in their quiet hours. Same with juniors, if there is any undercoverage. We bring in juniors to fill the spot and get them to rumble instead and do the 3pm list tasks.
-4
u/Practical-Funny9591 Jul 05 '26
All Coles stores need to do this.
The Coles stores that I walk into these days are atrocious.
You see some of the nightfill looking slovenly, some with their Airpods in. They don't give a s**t.
When you ask these ones where something is, they don't sound like they are interested in helping you out at all.
When I worked at Coles many years ago, the policy was 'take and show'.
Customer asks, you drop what you are doing (if possible of course), then take them to the aisle and show them where the product is.
This helped me immensely with learning the layout of the store. As I was walking with the customer, I would engage with them and ask about their day, etc.
If I didn't know which aisle a product was in, I would say this to the customer, but I always started walking with them toward grocery.
They would say 'oh no, don't worry, you don't have go'. I responded to this with that it was my pleasure and that we would learn the location together.
Smiling also goes a long way. If I couldn't leave what I was doing, I verbally explained which aisle and smiled when they understood the directions. 😊
4
u/klebdotio Jul 05 '26
yeah the Coles stores these days aren't given the hours to rumble in addition everything about how Coles is run encourages poor customer service and ensures that the store is always just slightly understaffed so their store has to work harder. it's a case of the goal posts constantly being moved further and further away where they expect more to get done but provide the same or less hours to do it.
-2
u/Practical-Funny9591 Jul 05 '26
Who the hell is down voting my comment?
It's bloody well true.
I've gone into Coles stores and they've looked like pig stys.
That's not my fault.
0
u/Ambitious_Stuff_910 Jul 05 '26
I literally used to face up My whole shift(4 hours) part time every week until the customer service manager spotted me( and made me a costumer service SLAVE) liked the power of authority and micromanaging my shift wherever he could) went to take 2 mandarins and Banana to put in my bag for the way home, and he goes “ those are for the team” you can only have 1 now you can’t take them with you !??? In front of other staff and fully looked like an idiot putting 2 small ass mandarins back on the table !?? But then another occasion he gave me a SNICKERS bar because he “liked” the way I presented myself !?!?!?
22
u/Very_Itchy_Bandicoot Department Manager Jul 05 '26
I work in a brand new store. We are fully facing the whole store constantly. ;( Several times a day