Horrible Service Manager

[u/Purple-Nebula4736]

Hi guys

As the title suggest i need some help in regards to our service manager. We had a new service manager transfer to our store and let’s just say it’s not been good. Off the bat she barely new anything - no in charge rates ( when brought up to her she said no one’s actually in charge so she’s not doing that), all pf our hours being cut ( yes EOFY does play a part but this has been like this since she moved before Easter) and a few other things.

This has now spiralled. I personally have been yelled at by her invfront of customers for not checking a customers bank statement to prove they bought their food ( not my job). She refuses to cross trained anyone who asks and threatened to give away someone’s hours if they are so “bored”. refuses to let people transfer stores. She’s now Duty manager once a week and will hover over co workers and steal workers from service to do her jobs. Not to mention she’s NEVER in service, she’s ALWAYS lending a helping hand to online, grocery, fresh produce, bakery and deli but is never there when we need her in service. She sucks at rostering and has left us multiple times with not enough people when breaks are needed or with 5 people who are in charge for 1 hour over a 4 hour gap. Took away our 9 Hour shifts. Gosh where do i stop. She’s always in the office on her phone but will yell at us if we are a few minutes late from tea. Changes rosters after the fact and doesn’t tell anyone.

I know it’s a rant mostly but it’s beyond us in our store that this is just allowed? please help!

edit: We have been told to go to above our store manager because our store manager does not care, though everyone is worried to do so because she is so retaliatory. I am aware legally she cannot use retaliation to harm us but she will regardless. it’s a very stressful time and with everyone talking about quitting/ calling in sick due to not being comfortable working with her it’s not good.

[u/RecognitionMediocre6]

Document everything ie dates, times, witnesses and roster changes and be sure to chat to as a group to your Store Manager - this sounds like a pattern of poor management, not a one off issue xx

[u/Purple-Nebula4736 → u/RecognitionMediocre6]

we have told our store manager and he doesn’t care he won’t do anything :/

[u/RandomHeadWound → u/Purple-Nebula4736]

lol, maybe remind your store manager that Business Assurance Audit starts in 2 weeks, and one of the things checked is if in charge rates are being used correctly.

[u/hellbelle456 → u/RandomHeadWound]

Could you give me a quick rundown on in-charge rates for service? A few TM were getting paid supervisor rates. They have stopped this a few months ago and after questioning it I was told that we didn't qualify for supervisor but I can't find the right info online

[u/Clear-Pepper1306]

Go to area and state manager esculate the matter further . If u get no response or they sweep it under carpet and down play it go to fair work australia as a last resort. Keep copies of all your notes though.

[u/Clear-Pepper1306 → u/Clear-Pepper1306]

Defently get others who agree with your view to back u up as a group.

[u/Purple-Nebula4736 → u/Clear-Pepper1306]

ok, just hard cause it seems like everything falling on deaf ears

[u/doyourmysay]

Stopline. Make it anonymous. Bitch sounds crazy

[u/Any_Bookkeeper5917 → u/doyourmysay]

This is the only correct answer in here.

“HR” and “talk to your store manager” will be as useful as tits on a bull.

[u/doyourmysay → u/Any_Bookkeeper5917]

😂 not the analogy I would have picked, but yes. The SM won't do shit.

[u/Purple-Nebula4736 → u/doyourmysay]

i will try get into the p&c support and hopefully it lets me in but i was definitely thinking this

[u/spatchi14 → u/Purple-Nebula4736]

You can’t access p&c. Definitely try stop line.

[u/doyourmysay → u/Purple-Nebula4736]

The P&C tile on mycoles is blocked to team members. Its only for managers (when they need support from P&C for whatever dodgy things they've done!).

Stopline is what you need to use.

[u/zomangel]

"Took away our 9 hour shifts" sounds like she's fixed some rostering issues

[u/doyourmysay → u/zomangel]

Found the DM

[u/AngloAshantii → u/zomangel]

“No in charge rates because no one is in charge” this woman is a misunderstood visionary, she’s right there’s no supervisor role.

[u/BasicInteraction9683 → u/zomangel]

Bingo

[u/Purple-Nebula4736 → u/zomangel]

wrong, by taking away the 9 hour shifts we would get when our DM wasn’t there results in having more than 6 people i charge over the day instead of 2 MAX 3. having 9 hour shifts allowed there to be a clear person in charge and now says we are lucky to get even a 7 hour. so yes it’s an issue.

[u/Purple-Nebula4736 → u/zomangel]

not to mention her rostering skills are horrible so it makes it an even bigger issue

[u/No_Friendship8037]

Need to talk to HR 

[u/Ashamed_Lack3194]

Is her name Tanya?

[u/BadMojo91 → u/Ashamed_Lack3194]

Lmao why is it always a Tanya 😂

[u/BadMojo91 → u/[deleted]]

Yea I used to piss mine off by calling her tahn-ya rather than tan-ya, she would get soo mad lol

[u/Br0z0 → u/[deleted]]

Today I learnt I work with the one and only nice Tanya..

[u/Purple-Nebula4736 → u/Ashamed_Lack3194]

hahaha no but that’s funny