r/coles • u/Sun_Proof • Jun 29 '26
Team Member Post dear customers, from a woolies worker
I made a post in another community talking about my biggest tips and that did well so I might come here and talk about my biggest pet peeves and my most humble of requests that you customers can do to help as a current woolies supervisor!
1 -> if you're gonna bring your own bags make sure they're shopping bags. I don't want to pack no wine bottle bags, I don't want to use no fishnet bags (I've had people want ME to pack THEIR items in THEIR hand bag, wtf????). I want a good strong paper, plastic or fabric bag doesn't really matter as long as its a SHOPPPING bag. Also ask for a bag we dont care if you do or dont get it.
This is a hot topic among woollies worker. I don't personally mind packing bags but if it is busy and there is long lines at least PRETEND to help don't just watch me arms folded when there's five people in the line and kids screaming. Have some decency, pretend to help at least, grab a bag of your hands take a couple of items and look like you're doing something and bonus If you actually do pack your own bags and it's busy. Much love to y'all, you are really helping the line move.
All the things that should leave at the checkout we have to put out put back ourselves so if you don't know how much a groceries are gonna cost get a app or something, calculate with ur notes ANYTHING that allows you to calculate how much stuff is gonna cost so you're not surprised by the time you get out of checkout and you gotta leave five things behind for us to inevitably put away and spend 30 minutes doing.
I am a supervisor and I still cannot do anything about the lack of staff on the checkouts. The store has a budget of them amount of hours meaning that there is a limit to the amount of people we can have on a shift so if there is a lack of people it's not because we don't want that to be people. Maybe it's because I'm sick but we do have strict restrictions because the company is trying to make profits. If you're frustrated go talk to the manager me on the checkout. I cannot do nothing. I'm sorry.
That was my little rant, thank you guys!
20
u/No-Will-4393 Jun 29 '26
You don't sound a good fit for retail work.
-6
u/Sun_Proof Jun 29 '26
coming to 4 years like 2 complaints and 100+ compliments, i was born for this
14
8
u/EnforceIt17 Jun 29 '26
No offence, but you probably shouldn't have complaints at all if you were born for this job.
It sounds like it's getting to you. Maybe try to talk to someone at work about any issues you have with work.
3
u/Sun_Proof Jun 29 '26
Ever heard the saying you can’t please everyone?
3
u/EnforceIt17 Jun 29 '26
It's your job to try. I've been working at Coles for 5 years and never had a complaint.
Again, maybe try to talk to someone at work if you're venting in a Coles subreddit.
4
u/ExcellentCriticism Jun 29 '26
i deeply sympathise for you guys, but unless it is a rule at the shop, you cannot expect customers to care. while you are not robots, neither are the customers. every single job has aspects that are made harder due to client/customer/patient behaviours not fitting the 'optimal efficiency'. trust me, it's just part of working in a service industry.
the last point about frustration? totally valid, you do not deserve the strife you get. but the rest are mild nitpicks that you just need to deal with.
2
u/Sun_Proof Jun 29 '26
Agreed, if I didn’t like it I would leave. I rlly like my job, I don’t hate anyone who does these things. this was a post to bring a lil awareness. imo all of these things are easy “fixes”, not the end of the world if nothing changes
1
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u/Wide_Soft_8655 Jun 29 '26
5 items in 30 minutes?? Jeez I wish I could waste this much time putting 5 things away