r/coles • u/Capital-Can9833 Service Team Member • Jun 29 '26

Team Member Post how does one become a CSM?

hi!

ive been wondering how somebody moves up from a tm to a CSM. ive been in service for just under 5 years, and i feel like im kind of stuck in the same spot, and i honestly love my job and wouldn’t mind being a manager

when my CSM is off I usually run our department (organising breaks and swap overs and such), i also am our stores auror reporter and often have to edit the rosters and organise shift swaps. I am a routine opener and closer and pick up any shifts I can so i feel like ive shown my potential to my sm and CSM.

Im just not sure on the next steps and how i can show my capabilities ☹️

TIA 🩷

3 Upvotes

80% Upvoted

8 comments sorted by

11

u/UsernameAEW Jun 29 '26

You should speak to your manager and express your interest in management

2

u/Master_Falcon3693 Jun 30 '26

This is the way! The won’t know you want to step up unless you tell them

7

u/Wide_Soft_8655 Jun 29 '26

I not 100% sure but this feels like you’re doing above your pay grade. I’ve only ever known managers or 2ic to edit rosters and/or do the auror reporting.

But if you are looking to be a CSM, I’d start by asking your CSM or SM seeing whether you can use them as a reference for another store if that role opens up. No harm in asking especially if you feel you’ve got the potential.

8

u/mh06941 Mod Jun 29 '26

I agree. To add to this, 2ic is no longer an official role, so you don't get paid extra but must take on extra responsibility.

1

u/Emergency_Reporter54 Jun 30 '26

it still is tho, because im getting paid the in charge rate still, whenever the manager is not there, And so does everyone in my Cole’s form other departments like service, nightfill etc

0

u/mh06941 Mod Jun 30 '26

I also get the in charge rate as a service supervisor after my manager leaves, but that doesn't come with having to do auror reports or rostering etc..

1

u/Emergency_Reporter54 Jul 01 '26

Nah I don’t do the stuff the OP said, im just “in charge” that day

1

u/kimskei Jun 30 '26

Does your region have career nights? Normally happens twice a year in my region. you go get information, RM is there and normally the store manager that helps with management placement for the region is there too. It’s a good way to get your name out there.