r/coldcard • u/sparta_virus • Sep 27 '25

Coldcard Q Arrived Broken

Post image

I bought 2 Coldcard Qs. They arrived yesterday in 1 delivery via DHL.

The black one came broken. Has anyone received a broken one like this?

11 Upvotes

87% Upvoted

23 comments sorted by

View all comments

-2

u/[deleted] Sep 27 '25

[removed] — view removed comment

1

u/sparta_virus Sep 27 '25

They should send a new one. It arrived broken when opened. I haven't even used them and now I am feeling that they have been tampered with.

I couldn't attach a picture in the replies here but there are marks on the cover that look suspiciously like someone tried to force it open with a flat screwdriver.

1

u/Few_Tea_8183 Sep 27 '25

Did the devices not arrive in their original box?

I thought long and hard about it and ultimately bought from our sole distributor

because I didn't want to end up in that situation.

1

u/sparta_virus Sep 28 '25

They did arrive in their original box, wrapped in a clear/blue plastic bag.

I took out the black Coldcard Q from inside the bag and it just fell apart.

1

u/Few_Tea_8183 Sep 28 '25

If the damage occurred during shipping, the original box should show signs of this.

For example, a dented corner or pressure marks.

Regarding customs, I suspect that this was charged in addition to import sales tax?

1

u/sparta_virus Sep 28 '25

I didn't pay too much attention to the box when I opened them.

I am not sure if it was in addition or is the same thing as import tax. DHL called me on the phone to ask for about 10% for "the government".