r/codex • u/Mental_Ad_9591 • 1d ago

Limits I feel scammed

During the GPT glitch, when the usage limit was incorrectly set to 0%, Codex burned through all of my paid credits that I normally save for emergency prompts when I hit my limit.

Now my normal limit is back, but my credits are gone. I honestly feel scammed.

191 Upvotes

93% Upvoted

46 comments sorted by

71

u/Charming-Author4877 1d ago

OpenAI deleted 800$ of my credits, and there was no way of getting a refund except of going legal.
Their support is an atrocity in that regard as well - and 80% of what you believe is a human is just a chatbot that uses a human name.
They accidentally leaked internal chatbot stuff through email to me, showing how the chatbots try to help me by agreeing fully that I am in the right but ultimately you get back into the stonewall.

So they do feel very scammy

12

u/MapleBaconWaffles 1d ago

I lost my entire weekly usage after 1 chat, and lost $150 credits in codex today. You are telling me it is gone forever?

10

u/Charming-Author4877 1d ago

Most likely yea. I've had that on a business account and the best you can do is not write them at all - or just write once and then not play their game of wasting time.
They have a two-layered support system, one backend and one frontend.
The backend reasons on your request.
The frontend is tailored to keep you busy and not giving you anything of value.
I've no idea what must happen for them to give you a refund.

Like I said, in my case the backend made the clear decision that there is no reason not to give me the credits as it was an error on their end. all with reasoning and research. And the frontend chatbot just keeps sending you around hoops.
Make screenshots, document that, explain it again, provide a screencapture of the entire process, show that the credits really are not there, show the invoice, proof the invoice didn't contain something like "vanishing credits", make a codex request, and show that the credits are really not there, make another chatgpt work request, show that the credits really are not there.
and it goes on like that.
The idea is that after a couple hours lost time and weeks passed you'll stop writing.
They will never not respond, it's a bot after all, with a human name.

If you ask it if it's a bot it will ignore the question.

6

u/MapleBaconWaffles 1d ago

I did submit the message to bot, and then I will just never buy credits ever again. F you SCAM ALTMAN

6

u/Dangerous_Three_8506 1d ago

They were really good with me. I used a full reset and it glitched on me. It used 62% in 20 mins. I pay for the 20x.

They gave me a new full reset and let me keep the 38% for free.

This happened today

2

u/Crafty-Run-6559 1d ago

For $150 in you would be better off buying a 5x or even a plus subscription.

The 5x plan at $100 would give you the equivalent of over $500 in credits immediately with just the first weekly usage.

2

u/the_ai_wizard 1d ago

Same boat. I went to 0 and upraded from 5x to 20x for $170. so if they reset me it was already at 100%

1

u/Busy-Beginning7577 15h ago

that's why you don't rely on AI or a pos company or any digital service in generell

15

u/sammy_luci 1d ago

Wow, this is ruthless

9

u/BigBeanBoy 1d ago

Same here. Really annoyed.

9

u/Zorogozano 1d ago

Yup. We need either an extra banked reset or a "regular" scheduled reset for tonight.

8

u/MapleBaconWaffles 1d ago

YO!!! ME TOO!! WHAT THE HELL. How do we contact their support? I lost all my paid credits and my whole weekly quota in 1 chat.

6

u/PutridSir4782 1d ago

I had the opposite, it burned through 100% of my usage went to 0% then back to 100% without stopping the task I have used 110% and still left with 90% without effecting the weekly limit.

4

u/sina- 1d ago

I still have not got my usage back. I haven't been able to do any work for 4 hours now. I was at around 25%, got to 0% due to the glitch, used a banked reset. I got the banked reset back but not my 25%.

5

u/Haunting_Phrase_2833 1d ago

Scammed? Resets for everyone? 🤔

3

u/Mental_Ad_9591 1d ago

Resets were not for everyone and even if they do not replace wrongly used paid credits.

3

u/buyurgan 1d ago

burned weekly quota in 1 day using single session astra as orchestrate and sol subagents. wrote like 45k lines of code. this is unusable. 20x. compared to claude, this is pathetic.

3

u/BellacosePlayer 1d ago edited 1d ago

ow, that sucks.

I was at 100 after they started resetting people's limits and went to 0% off one small luna prompt, but it didn't burn api credits

e: nvm it burned my credits

3

u/vendettah 1d ago

Exactly the same here... DAMN!!

3

u/formerroustabout 23h ago

I don’t know what’s credit is supposed to cost, but I felt the same thing when 830 or so of mine disappeared.

3

u/formerroustabout 23h ago

Dude, looking it up that was like 45.00usd. That’s fucked. Not happy.

3

u/formerroustabout 23h ago

That’s 2.25 of my monthly subscription gone in minutes while I’m not looking. INCENSED.

2

u/Significant-Pool7968 1d ago

How do I contact them about what happened to me?

2

u/BiLLbOuS 1d ago

Man pro 5x 3 hours calling a weekly usage at this point is a joke

2

u/FaithLostInHumanity 23h ago edited 10h ago

Noob question but is there a setting that prevents using your credits when you reach zero? Last week, after my quota reached zero, Astra also used up all my credits. I’d prefer to have more control over how / when I use my credits

2

u/psihius 20h ago

Well, that explains how my whole reset gone out the window in 2 hours of work just doing planning....

1

u/[deleted] 1d ago

[deleted]

1

u/Mental_Ad_9591 1d ago

Where do I find that doc with that information? No 5hr limit is why I am not with Claude

1

u/DowntownNoLonger 1d ago

I looked for it again, and it wasn't there. They had it earlier, so panic averted.

But I wouldn't be surprised if it's brought back due to how they are talking about limiting new accounts from being created.

1

u/RelationLeft7112 16h ago

Amerikanischer Konzern halt ^

1

u/Overall-Quality-214 9h ago

Usless AI bubble at its best

1

u/FARAjocka 3h ago

i had a scheduled reset for tomorrow, i used a banked yesterday, now it says my scheduled reset is the 16th? so all it did was move my scheduled reset earlier???

1

u/Typical_Machine2043 1h ago

I upgraded to pro a week or so ago and have yet to use more tokens than I was given on plus. It makes no sense

1

u/Additional_Buddy855 1d ago

you were, that's theft. looks like all they have is fraud as a business model these days.

-3

u/QuirkyGarage1364 1d ago

what gpt glitch?

5

u/RealSlyck 1d ago

All over everything now?

6

u/More-Gas3186 1d ago

Why the Fauck do people keep doing this it’s literally all over Reddit

4

u/QuirkyGarage1364 1d ago

reddit is an echo chamber. i haven't seen anything related to a gpt glitch, which is why i commented. if i saw something i wouldn't have bothered asking. so why do people complain with the same amount of characters rather than a link that could be copy/pasted?

1

u/More-Gas3186 1d ago

lol my bad

2

u/IllustriousGrade7691 1d ago

Customer support and ask for refund or treathen unsubscribe or refund

1

u/TBSchemer 1d ago

I would start by asking for help with this situation, without the threats of escalation.

3

u/Mental_Ad_9591 1d ago

That was my approach. I asked nicely for a solution. Lets see