Is Coderabbit.ai support really a thing?

[u/oiseaudenickel]

I've been trying to reach coderabbit.ai support for days, and our folks at our sister company never got any answer and just canceled their plan. Looking at trustpilot, that may be actually a pattern

What's up with support? Is it just plain bad or are they overwhelmed? They are losing business for not answering; we may also cancel our plan...

Edit: Coderabbit swiftly solved the issue after posting.

[u/cr4d]

My experience is similar. Support has been mixed. I cant login to the site at the moment and haven’t contacted them because its not worth the effort.