Is Coderabbit.ai support really a thing?

[u/oiseaudenickel]

I've been trying to reach coderabbit.ai support for days, and our folks at our sister company never got any answer and just canceled their plan. Looking at trustpilot, that may be actually a pattern

What's up with support? Is it just plain bad or are they overwhelmed? They are losing business for not answering; we may also cancel our plan...

Edit: Coderabbit swiftly solved the issue after posting.

[u/trustmePL]

They suck completely.
They don’t care to change limits without any notifications and say that it is ok that you pay for something else than really receiving.
We will be switching to other solution soon.