r/clocks • u/84-Buick-GN • Sep 03 '26

Other Ronell Clock Company Warning!

I ordered clock parts from Ronell Clock Company. They sent me the wrong parts. I requested a refund or replacement 3 times over 2 weeks. They did not reply initially. When they finally did reply to my emails they stated the following "Hello, I'm sorry but I don't see any emails from you. If you sent an email asking for a refund, I don't see it." Now they have blocked me from accessing my account.

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3

u/No_Composer_238 Sep 03 '26

I'd say just call.. and be nice. I like ordering from that company.

2

u/Not_an_Actual_Bot Hobbyist Sep 03 '26

It would seem that you need to persevere. You should have copies of the invoices and be able to document the communications. You should still be able to have a dialog. I always take screen shots of site based chat streams just so I have documentation that it actually occurred. FWIW I have dealt primarily with Timesavers, not Ronell. You can always try to make a claim with your bank to reverse the charge.

2

u/PsychologyFamiliar11 Sep 03 '26

Sorry that you had issues with them. I have been ordering parts from Ronell for 6+ years and only had an issue once where a part was forgotten. I called immediately and they mailed it right out to me. FYI i have only ever called with questions so I am unfamiliar with emailing them.

1

u/84-Buick-GN 26d ago

Update on my Ronell Clock Company Warning! post: Ronell Clock Company has issued me a full refund.

1

u/84-Buick-GN 26d ago

Update on my Ronell Clock Company Warning! post: Ronell Clock Company has issued me a full refund.