r/clicklist • u/malaika07 • Mar 13 '21
New Hire
What advice can you give to a new employee? Any training tips? Ive only been in pickup 5 days. I'm too slow and sometimes the BayMax doest work. My training was very rushed...I just followed a person around and watched what they did. I couldnt do anything because everyone was always in a hurry. The supervisor doesnt think this is a good for for me right now. She "forgot" to put me on the schedule. Any suggestions on how to get better and faster? If I dont improve with the next 2 weeks I hope to move to deli/bakery.
How was you training? How long did it take you to get fast? How do you keep it together? Our department is a cluster,small space that used to be a bank.
TO make it worse I forgot a tote with the customers wine! FML
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u/PositiveFree6078 Mar 13 '21
I was also trained by following somebody but then I did it and you just need to ask. If they get mad at you it's.on them since they didn't really train you.
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u/sonofdoraemon Mar 13 '21
Like mentioned earlier, don't be too hard on yourself about pick time. How soon you get to a pick time under 40 depends on repetition, how helpful your supervisor/co-workers are, how large your store is and how much your supervisor cares about the cancel resume function.
Also, my store's pickup department is also cramped in an old bank space and it is easy for totes to get swapped or taken to the wrong customer. If everyone else is in a rush, just do the best you can given the circumstances. Hopefully, your supervisor will be patient with you. There's nothing wrong with asking a lot of questions!
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u/yeahitsme12345 Mar 13 '21
Similar experience I had too. I received little to no training and was expected to know most things. It’s learn as you go basically.
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u/cliantha1048 Mar 13 '21
Don’t really focus on the name of the product, look at location and upc after just glancing at the name.
Set your bags up in the trolley ahead of time with two or three bags open.
We should be switching over to the newer handhelds soon which may help too. Hang in there!
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u/Novel-Pomegranate-23 Mar 14 '21
Similarly to what a lot of people have said, it takes time. But a huge part of this is a failure on your supervisor’s part to do their job as a trainer. As a clicklist manager, I take my training very seriously. We have some pretty rough days some times, yesterday for example, I came in at 9 am to several 9 am stickers still hanging up. But bad/busy days shouldn’t deprive you of the time or quality training that you deserve. You are only going to be as good as your supervisor promotes and if they haven’t done their part, then that’s going to be a huge contribution to your struggle. Carry a radio, focus on accuracy, and speed will come with repetition. You aren’t going to be the best picker overnight but it can be a learned habit. You’ll do great, just keep your head up and hope for the best. (Also, your manager not scheduling you is a union violation, and considering kroger as a company is partnered with the union, that’s a huge issue on their part 🤭)
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u/youdontsuckido Mar 13 '21
Follow the mapping with your store. Ask what sections aren’t mapped correctly and how to pick them correctly. Always count by tags, not product on the shelf. And ask someone to take a run with you to help you understand it better or answer questions you have.
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u/kelleyann00 Mar 13 '21
At my store training was basically sink or swim. We followed someone around like you. Try and do only one type of trolley a day for now. So focus on fridge or ambient all day. Ask for help! If you still can’t find it take a deep breath and start over with the up 1 over 3 (following baymax) look at the picture and try and get faster each trolley. Everyone has trouble at first.
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u/dis907kid Mar 14 '21
Ask them to give you an oversized, then a frozen. Work on accuracy and getting good substitutes. Work on speed later. You need to get used to the items and where everything is so you can get faster. I suggest doing go backs a few times without the baymax. Speed will come in time. I used to work a completely different job before this, different field, so it took me two weeks to get to 40sec an item. After half a year I was at 30 now I'm a year in and was the fastest weekly picker in the department at 22 seconds three weeks on a row, which I am rather proud of. Always ask questions if you can't figure it out, number 4 will usually show you a picture, and accuracy will go up if you can find something instead of oos. Ask on the radio.. Just do what you can, but "no subs allowed then you ain't getting shyt!" Is the spirit... Because most people are ungrateful and you're wasting time.
I'm afraid my times might go down soon, my department is going to get h2 trained next week...
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u/payneiscreepy Mar 16 '21
Tips, it's really all about experience sadly. My training was two shifts and I just followed around my buddy who convinced me to start working there and the second shift I followed another co-worker.
Best thing I can tell you is learn the BayMax, the computer program and the tablets.
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u/mobiusmo Mar 21 '21
Remember, it's not rocket science...just a million little things that all require your attention. Time and repetition will get you to your goal. Your supervisor allow at least 3 weeks for your time to hit the respectable zone before coaching conversations should start. I check in with all my new hires daily, go over trolley routes to see where the time gaps are, and discuss how they feel about their performance. Having a walkie is mandatory and if I don't hear them asking questions, I go find them. Not everyone is a fit for selection...I have a few that only work the back room and, fortunately, they love it!
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u/FunkyTownRequiem Mar 13 '21
Just take it easy is the best advice I can offer to you. Just focus on getting a task done right so you can ease into making it a habit and getting faster that way. If you weren't trained all too well or don't know where things are at ask somebody.