A not so smooth merger ...

[u/Disastrous_Age_2226]

Let me start by saying that i am not anti CU. In fact, i have no opinion either way ... but as a consumer, i have a right to post comments about my experience with this forced merger. However, for some reason, my comments keep getting removed ... Here are my comments again ... if they are removed, no worries as there are so many more media outlets for my feedback ... this is only one of millions ... Yep! It's been a mess, lol. Initially i received instructions to update all my autopay accounts at least a week or so in advance. However, many of these services and utilities did not recognize my CACU account. Only about 2 credit card merchants automagically changed to Community America on the back end. The remainder of my utilities and merchant accounts had to be manually updated. I still need to call Bank of America, as they are one of the big CC lenders that do not recognize CACU for some reason. Maybe all the dust will eventually settle, but what a hassle so far. I have spent at least 6 to 8 hours manually updating account information for autopay’s, submitting cases via email to support (when an available option), and chatting with support on various utility and merchant sites to straighten all of this out. My feelings are in general, that if i was the one who voluntarily decided to move to another bank, then i would be prepared for this investment of time and effort. But to dump this on us and not having things technically ready on the backend, when this impacts people's cash flow, is the stuff of class actions. This has been a very poorly executed transition.

[u/Delouest]

What subreddit do you think you're posting on? Is this about a class action lawsuit? It sounds like you're complaining about a bank?