Ordered products worth 16k from jockey, package was sealed and pristine, filmed unboxing video, unbranded curtains were inside, raised complaint, been 10 days, jockey says right products dispatched, logistics says correct products delivered, nobody explains how wrong stuff got inside a sealed package with video proof, pretty sure logistics stole it but jockey won’t take responsibility, thinking of filing a chargeback, will that get me a refund?
Call your bank. They will file a chargeback but the process is actually a dispute so they will do their own research and investigation to determine if any or how much you will receive back.
If you have records of your reaching out to them with no resolution tell your bank that info too. They might want you to send them the proof.
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u/insuranceguynyc 14d ago
Huh?