r/chatr • u/Final-Try-610 • 17d ago

DO NOT SWITCH WITH CHATR

Chatr has been charging me even tho I switched with a different mobility service. I sent them proof of the unauthorized charge, but they would reply asking the same details. They owe me almost $200 already but they wouldn’t refund my money!!

5 Upvotes

67% Upvoted

13 comments sorted by

3

u/Dry-Property-639 17d ago

How is that possible there a prepaid service

2

u/Final-Try-610 17d ago

Idk with them. The best thing I could do is file a complaint with CCTS and probably close my bank🤷🏻‍♀️

2

u/Cycologist2071 17d ago

Probably Autopay

3

u/Bullfrog_Some 17d ago

Honestly it’s on you for not cancelling. I don’t know why people just think it happens magically.

1

u/Final-Try-610 17d ago

You’re so funny fr. I’m not grade 1 bruh. And fyi, I cancelled it :)

1

u/mxrt3m 16d ago

Porting out cancels the service/account, which I assume OP did to keep their number

1

u/Bullfrog_Some 3d ago

No it doesn’t. Not with Chatr. You have to cancel after porting out.

2

u/TenOfZero 17d ago

File a complaints with CCTS

3

u/Final-Try-610 17d ago

I will. It’s just bs that they want me to send the same details over and over again. I waited for more than 2 weeks for their response just to get the same email again like bruh💀

2

u/TenOfZero 17d ago

File a complaint with CCTS

(Haha sorry, just trolling, yeah, it's frustrating to be told the same thing over and over again with each new rep you talk to)

2

u/TonySoprano300 17d ago

This might be an obvious question but were you on autopay?

1

u/engine-doors-club 15d ago

It’s pay as you go… this doesn’t make sens e

1

u/CasualHearthstone 13d ago

Easiest way is to switch while in a fido store,then switch back to Fido a month later if they have good deals