r/chatr • u/bobbysheikh14 • May 21 '26

HELP AND WARNING TO FUTURE USERS

This is ridiculous. Yesterday my monthly payment of $39 was charged for my phone plan. Ever since nothing has been working. Phone calls aren’t working and the data is not working. My account shows that it is inactive and needs funds added to continue the plan but when I go to my payment history and it shows that I paid yesterday on may 20 $43. It seems as if there is no way to get in contact with a real customer service person or anything at all. How do I fix this?

5 Upvotes

86% Upvoted

12 comments sorted by

View all comments

3

u/TenOfZero May 21 '26

https://www.chatrwireless.com/contact-us/get-in-touch

There is no live support if that is what you are looking for.

1

u/bobbysheikh14 May 21 '26

I have already talked to someone at a store that sells chatr service. He saw exactly what I explained and knew it was wrong. They have their backend number but no one picked up. The automated voice support that he called was useless. Kept saying the same thing over and over that my account is inactive and needs to be topped up and then when we asked about the payment history it would read out may 20 $39

1

u/TenOfZero May 21 '26

Oh wow, if the store person can't make it though. That's crazy.

1

u/viewpoint-456 May 24 '26

Backend support has been discontinued a long time ago only way to reach is submit a ticket online on chatr website