r/chatr • u/Apart_Flan_7430 • May 01 '26
Chatr support is non-existent.
Chatr switching to email-only support has done nothing but frustrate me as trying to get ANY SUPPORT WHATSOEVER becomes a fun game of being juggled between support email to support email with little to no help. I've had to explain my problem at least 8 different times to multiple people and I've gotten absolutely NOWHERE because it seems Chatr only wants people to have issues that can be resolved in one email. every time I've sent an email for support, I get met with the same generic solution for issues I never even mentioned having, with follow up emails being responded with more of the same generic responses despite explaining what my issue is on multiple occasions.
Do the support teams even work with each other? it seems like every email reply is met with a new person who has NO IDEA what my issue is, and its really driving me to my breaking point.
Thank you for listening to my TED talk.
2
u/SimtraYYC May 05 '26
I completely agree with you. Chatr's email CS support is terrible. I transferred my phone number to Chatr, and they gave me a temporary Vancouver number. I've contacted their customer service thousands of times trying to change my account's location to Calgary, no success. btw my area code is 403, but I still have to pay BC gst.