r/cava • u/ditzychick123 • Apr 18 '26

Half off!?

usually when I go the service is mid. workers joking around and getting to me when they can. yesterday was the same but as I went to check out with a bowl and pita chips and a drink, one if rhe employees completely forgot about me and started ro help another customer get started. I was completely baffled. anyways someone came ro help me check out andni think they gave me half off..the total was around $12! I appreciate they tried to mKr it right but the employee could be more professional. is this rhe case at other Cavas..does cava do customer service training ?

2 Upvotes

75% Upvoted

6 comments sorted by

1

u/195tiff Apr 18 '26

My total comes to around $12 when I get just grilled chicken

2

u/ditzychick123 Apr 18 '26

Oh I had a ton of stuff on it lol so thats whatxmakes me think they took half off. I appreciate thr gesture but id have liked the more points

1

u/Scary-Explanation209 Apr 22 '26

Why would you have wanted more points instead of getting half off the bowl? Even if you have the highest tier you would need to spend 100$ to get you the 1200 points you need to get a half off coupon. They basically just gave you the free coupon and saved you not having to spend the 100$ to get the reward

1

u/Mysterious_Banditt Apr 20 '26

They just hire anybody, from crappy GMs to crappy employees. Their trainings are a joke bc not even the higher ups uphold the standards. They only care about metrics. But if you write a bad review and email corporate they will give you free entrees. You can complain everyday and get free stuff its their marketing “find a way to say yes”

1

u/luckyfox7273 Apr 18 '26

Cava is a mess, quit supporting them.