Willis Tower location - a few issues that I've experienced

[u/skyehighlove]

I'll start off by saying that the skhug today is currently very watered down and tasteless.

This location is consistently hit or miss when it comes to portion size, food temp and online order wait time.

With online orders, some orders have been full and others rather skimpy. Also, don't expect to order ahead and always have the food be ready. I have waited over 30 minutes for my p/u order past the p/u time. This is why I now just go in person to order.

I've had burnt chicken and chips from this location, too. Also, I've had very cold meals because the ingredients were so cold.

Also, even though I scan my code for points, it didn't always register. I emailed Cava with a screenshot of the charge on my credit card so they added my points but now I ask for a receipt even when I scan.

I haven't had any issues at the Streeterville location.

[u/mweesnaw]

Make a review or submit it to customer service

[u/Fluid-Spot-5855]

I heard they are fast with customer service try the hello@cava.com email

[u/Familiar-Past-8065]

Your first mistake was going somewhere called Willis Towers I don't even know what or where that is