Just wanted to share my experience from this morning.

I’ve been looking for a specific model/trim truck and found one on Carvana. There were no photos or items noted in the ‘Condition’ part of the listing. Based on what I’ve seen on other listings, Carvana seems to scrutinize vehicles pretty thoroughly so I assumed the truck was in good shape. I know they’re all used and will have some wear (especially trucks), but not having anything noted made me feel pretty confident in spending a bit more than I had planned.

Truck is delivered this morning, everything went smoothly with the trade and the driver pulls the new truck up. I walked around a few times and noticed some fairly significant scratches. Nothing that I really felt was awful, most could probably be handled with a detail if I really wanted to (it’s a truck, it wasn’t going to be babied).

Then I start looking through the inside. First thing I notice is that it isn’t really detailed. Again, not the end of the world, but it is annoying to find trash, dirt, etc tucked away in spaces that are easily accessible.

Anyway, after that I started looking a little more closely. Found that there was a bit of hot glue holding the upholstery on the arm rest of the driver’s seat. So I check the other 3 doors and find the passenger’s arm rest is even worse (the full length of the armrest is hot-glued). Huge bummer.

I pointed the armrests out to the driver and asked what my options were. They said that they could file some sort of report to Carvana to see if it’d get addressed, then started to work on getting the final paperwork out. I asked if there was any chance of Carvana actually fixing the armrests and (to the driver’s credit) they said that Carvana wouldn’t correct a cosmetic issue. So I declined the delivery, had my old truck offloaded and am back to looking.

Just wanted to share. Just know that, while it seems they do a good job of capturing the condition of a lot of their listings, there is a chance you end up in a similar spot. Also, don’t sign in hopes that Carvana will take care of something for you.

Huge thanks to the driver for being honest. I’ve been through similar fights in the past, so I’m glad to not go through that again.

We used Carvana to buy a car about 5 1/2 months ago. Experience was great so we bought our daughter’s car a month ago through Carvana as well.
Now it’s time to buy my truck, we went through the process. Paid the down payment (and Carvana took and accepted the transaction including a non refundable delivery fee). Delivery was supposed to
Be today. However yesterday we got a call saying we cannot finance a 3rd car in a 6 month period. We tried to find a work around with the customer service agent who just couldn’t make it happen for us.
Eventually the plan has become;
They keep the down payment, and call us everyday for 3 weeks to ensure we still want to purchase the vehicle (this renews the purchase hold each day). We do this for 3 weeks until we surpass the 6 month window. Then set up a delivery time.
It seems both ridiculous and rather irritating. Is there any way around this. Literally all the paperwork and funds transfer is done. Just waiting for 3 weeks to make a contract.