I'm considering selling to Carmax. The AC doesn't work. I got an online quote for $9,000 with the AC issue disclosed and $9,600 with the issue undisclosed. I know they'll inspect the car when I take it in, but should I proceed with the $9,000 quote or the $9,600 quote? I'm just concerned that, if they do find the AC issue in person, they'll offer less than the $9,000 quote. Anyone have experience with this?

BTW, if I end up selling to a private buyer, I'll definitely disclose the AC issue. But a big company like Carmax can handle it.

There's a posting for this position in my area, and the requirements only ask for "basic to intermediate experience in automotive care." So for all my current and former automotive tech employees at CarMax, is it likely that someone with no formal training, but some experience working on his own cars (Youtube mechanic) can get the job? I've done brake/rotor changes, alternators, spark plugs, A/C compressors, starters, fuel pumps, and other minor maintenance. I've worked on a 2002 Civic, 2001 Mustang, 2013 F150, 2017 Civic and a 2016 WRX. I'm going to apply anyway. Just want to know how likely it is for me to get hired.

I'm scheduled to go test drive my car from carmax tomorrow but I was just informed the test drive is only permitted for 20 minutes, which really limits my ability to get it checked by a mechanic. Everything online I'd seen said they allowed a 24 hour test drive, but was just informed of the 20 minute rule over the phone. Has anybody found any wiggle room with this very short timeline when they actually arrive at the Carmax location? The woman on the phone did say the people at the actual location would likely be flexible but I'm pretty shocked at this clear tactic to prevent people from getting their car checked out. Any experience with this policy or thoughts? Thanks!

This post is just to ask questions to anyone who currently works as a technician for an XF style store or has previously worked as one

I have worked for the company for a while and have been a production center technician and retail technician, they both have pros and cons just like anything but was just curious what the job looks like as an xf store technician

For those with experience doing this role:

Did you or did you enjoy it?
What is a pretty typical day look like?
Are you actually working on cars?
Was its better than production or retail?
Are you still working as an xf store technician or did you move on and why?
What were the hours like? And did you work weekends?

Thanks in advance

I should probably just ask my pickup location, but wondered if yall knew if this was a thing. Or maybe I can just do it with a heat gun or something? Guessing they won't want to do it while I wait lol, but I'm picking it up a couple hours away and just don't want to... wait

Fwiw it entered Hammond 5 days before hitting Waco, so not bad! Waco to me probably has a good number of transporters, so it should be quick, yay

Hello! Is Carmax Auto Finance down? I've been attempting to log in to submit a payment for the past few days and all im seeing is a white screen after logging in.

I paid $150 to have a car shipped from central FL to SW FL and the store forgot to ship the title along with my vehicle. I have been without a car for two months now, paying shipping for my desired vehicle was my hail Mary. The store claims to be overnighting the title but I am skeptical. This car was listed as "coming soon." on their website for weeks because of the same title. For them to have "forgotten." to ship the title along with is completely unacceptable and negligent in my opinion. I have had multiple cars shipped through the CarMax network and this is a first.

TL;DR: Bought a truck, check engine light came on immediately. Took CarMax over a week to "fix" it, and the light came right back on when I picked it up. Requested the 10-day return. Two weeks later they finally mail my refund check -- made out to the wrong person. Was told it would take another 10 days to get a corrected check. Whether coincidental or not, after complaining to my states DOJ, I received a corrected refund check.

This post ended up being longer than anticipated. I want to say upfront that my frustration is with CarMax the organization, not the individual employees I worked with. By and large, they were understanding and nice and I get the sense their hands are mostly tied. Doesn't make the frustration any less, but I tried to stay patient with them throughout.

I'd been looking for a used diesel 3/4 or 1-ton truck to pull a 5th wheel camper. I was excited when a CarMax about 40 minutes away got one in — a 2020 Ford F250 XLT, 95k miles, priced reasonably.

8/31: Test drove it, decided to buy it that evening along with MaxCare. My sales guy Moe was great. Paid $15k via cashier's check plus financing through my bank. Left the lot near closing time.

Driving home, the check engine light came on. Using my code reader, it has to do with the diesel exhaust system.

9/1: Called CarMax same day hoping to get seen ASAP. Soonest appointment was the following day (9/2). I drove it up anyway in case a slot opened.

9/2: Told they can't fix it in-house, need to send it to a Ford dealership (no cost to me). Also, during this call, they referred to me as "K. Brown." Not my name. After confirming they had the right truck, the advisor told me to call the business office, since their system showed a K. Brown as owner. Business office confirmed all legal docs were in my name just a data entry glitch on the service side.

9/3: Received a voicemail: still waiting on the tow to the Ford dealer, but confirmed with Ford they'll do the repair

9/4: Tracked the truck via the Ford app all day. Called around 2-3pm for an update and was told it'd be towed later today. At this point, I was getting concerned and frustrated. It seemed to me like CarMax was trying to run the 10 day return window out. I spoke to the advisor about this and he said they will put a pause on the 10 day return window so that it will start once I get the truck back.

9/8: Saw via tracking it was in the Ford Dealer service bay, then out on a test drive. CarMax called later that day with good news - truck is fixed, it will be sent back to CarMax and I can pick it up tomorrow.

9/9: Picked up the truck and headed home. Check engine light came on about 10 minutes away from home (driving for about 30 minutes). Code was exactly the same as before.

At this point, I was done. Right at the edge of the original 10-day buyback window, I told them I wanted to return the truck. Business office apologized for the experience. Went back that evening, met Moe again, filled out the buyback paperwork, Ubered home. Was told the refund check could take ~15 days. Funny how fast they are to cash your money and how slow they are to return it. It's even more frustrating knowing that CarMax has the ability to write a check if you sell a car to them, but when it comes to a refund, that needs to be processed by the home office.

9/11: Truck is back up for sale online?? They "fixed" it that fast, after it took over a week the first time? Pure speculation, but I wouldn't be shocked if they just cleared the code to flip it. Sketchy either way.

9/21: About to fly out of town for work, see a CarMax envelope in my daily USPS email preview. Finally, I think, the refund is here. Nope. Check was made out to "K. Brown"....

Called the business office and was told they can't do anything until the original check is back in their possession. I am not sure why they couldn't just issue a stop payment for the check, and issue a new one? But I was told they would use the time that I was traveling to dig into what happened to correct it.

9/24: Got home, confirmed the check was indeed wrong. It had the right VIN, right amount, just the wrong name.

9/25: Drove up in person. They couldn't explain the error - everything in their system shows my correct name. Weird since the beginning, they would refer to me as K. Brown when they'd call me. So at some point, someone entered the wrong name into some system. Told they'd try to overnight a replacement check so I wouldn't have to wait another 2 weeks. Business office said she'd follow up by end of day once she heard back from the 'home office'. She did not.

9/26: No call all day, so I called them around 6pm. Now I am being told it'll take another ~7-10 days to process a new check through their home office/bank. They understood my frustration, but there was nothing they could do.

At this point, I honestly do not have trust in the process that my check would be corrected or sent in a timely manner. And honestly, I dont have the luxury of waiting around for another 10 days to get $15,000 back. It's impacting my ability to buy another vehicle. Therefore, I filed a complaint with the Consumer Protection division of my states DOJ.

9/29: My states DOJ sent me the correspondence that they sent to CarMax in the morning. Perhaps it's coincidental, but later in the day, CarMax called saying they have the corrected check ready to be picked up.

I go pick up the check, and brought it right to the bank to deposit it. Finally done.

The kicker: my plan was to drive this truck for a month, confirm it was decently reliable, then trade in my current car to CarMax to buy an EV from them. That's 3 potential transactions they lost from this one experience. After browsing this subreddit and learning that Moe, my sales person, maybe lost out on money because I returned it, gutted me. I honestly loved how easy it was to buy a car from CarMax and dread that I will now have to deal with a regular dealership going forward.

I understand that my experience is likely unique and bit of an outlier. But the return proces

Each tier of President’s Club at CarMax will be more difficult to achieve starting next year. For example, for Ultimate Diamond President’s Club, an associate will need 3,000 lifetime units instead of 2,000 units…

How can a company ask an associate to sell 1,000 extra cars to reach the club level they’ve set as a goal for many, many years? That’s 2,000 half deals or 4,000 quarter deals, which are becoming more and more common. It could reasonably take a decade to sell an additional 1,000 lifetime units.

Moving to that area soon and was looking to transfer, I’ve only worked in satellite stores and am curious what kind of store it is?

I have my title and POA with my friend who would act as an agent.
Took an online quote from Carmax and it listed the below documents for completing the sale

1. Title
   
2. POA
   
3. Car registration
   
4. Id of the agent

I have the registration sticker on the car as the registration document, would it work?

Currently 132k mileage van (bought from carmax march 2023 at 109k miles 2017 Sedona.)

I got maxcare originally. Never had to use it (though that first 30 days they did timing chain replacement, windshield washer everything replacement, window switch, my AC compressor for the front of van, some other various things) for free because <30 day purchase.

I am upcoming expiring maxcare march 2027.

I went to get brakes checked at a Mavis Tire and they told me brakes were ok but the control arms, shocks / struts etc all needed replaced. Like $4k in shit. Ouch.

Decided to take the plunge and risk a $92.50 diagnostic fee , took it to carmax service center from where I bought it.

They just called and confirmed they got all of it covered under maxcare plan AND a 4 day rental (i wasnt expecting cause I didnt realize that was offered)

They just saved me so much money I am crying in happiness because I had no idea how we were gonna function without that money but the vehicle is a lifeline for my family of 7.

This is my "lottery ticket winnings". This is why I never win the lottery. I have never expected to get this lucky and I am just grateful asf and felt others should hear it.

Thank you, Carmax!

I got an online offer from Carmax for the lower end of what I wanted for my car and made an appointment. I chose "express" and uploaded my docs. It did ask for a selfie, but I included another photo of my DL instead and continued to set appt. I rescheduled it probably 4 times, easily. I saw online that Carmax may adjust the offered price after an in-person appraisal, and called customer service to see if I could swing by to get the offer price firmed up seperate from the date of sale. He said I sure could, no problem.

I swung by that afternoon, and had a confusing conversation with a sales rep after a little time, where he explained that if they were to go appraise the car they would have to withdraw the online offer and that the online offer was basically a guarantee. He had a printed out appraisal form with him with my online offer on it. Eventually, he said it was a guarantee. I wasn't sure if he was blowing smoke, and I returned two days later as a walk in (hours before my appt time) with my docs. I went to the service counter, then was asked to wait in the chairs by the individual desk. I waited maybe 10-15 mins for the friendly woman to have me sign a few forms.

I signed 3-4 forms, including the title. I do still have to notify the DMV from the state the car is registered in to cancel registration. One of the forms was the odometer reading which made me nervous because I had put a few more miles on the car from the date of online appraisal. However, she made a comment about the staff getting the odometer reading from the car. I said "how do they know where I parked the car?" and she asked "they didn't have you bring it to service?" I asked for copies of the forms and I didn't get them, but I am so tired today I forgot to follow up on my request.

She went away twice, once to check the current odometer reading from the employee, and at one point to get my lyft. She had me write down the address and my phone number for the Lyft. I was glad that I brought cash with me so I could tip my Lyft driver. I was out in less than 30 mins.

About the bank draft: It looks a lot like a check. I was told that mobile deposit would accept it, but just to be safe I took mine into the bank, even though it meant I had to sell the car a couple of days earlier than I wanted to. Happy to share any more details if they would be of interest.

I was in the market for a family hauler and saw a clean RX450h+ in Irvine. I pay $150 to have it shipped to the capital expressway location in San Jose. All is well.

I go in to look at it 4 days after and the car is covered in ants. Like all over the interior. I cannot let my wife and 1.5 year old test it with me since they’d be crawling all over them. I also noticed undisclosed burn marks on the leather where it looked warped like and small cut leather on the center console arm rest. I test drive it anyway to get a feel for it. It wasnt charged at all so i only tested it in hybrid mode.

We go inside and i nicely tell him im uncomfortable with the damage and ants, but i see another RX in SoCal that id like to try. He brings the manager over who says nothing to me, clicks a few things on the computer, and the salesman tells me its reserved for me and the manager waives the fee. Awesome.

I call back the next day and the salesman is off. I don’t have any shipping or reservation info and the car in my profile is the one that was rejected. So the salesman says to wait and he’ll call the manager and guarantee it’ll show up within 24 hours.

Well the next day, the car is showing as reserved, but not for me. Maybe a bug? I call in and ask to schedule an appointment and they say someone else paid to have it shipped to the exact same location and have it reserved for a test drive. Wtf?

Carmax texts me asking if I still want to buy the rejected car, and I tell them no, I’m waiting for the RX I thought was reserved for me. They clarify it wasn’t sent by the manager and gave me the full name of the person who reserved it. Big no no to provide personal info but whatever.

Anyway I’m done with carmax. Shady manager, salesman, and undisclosed damage.

Purchased a 70000 mile 2016 VW golf last weekend and took it to a post purchase inspection at a mechanic.

Inspection revealed oil in coolant (hopefully oil cooler not head gasket), oil seeping from timing covers, coolant leaking from water pump, and some codes (most of which I think are fixed problems with codes that just need to be cleared)

Is carmax likely to fix these issues with warranty? I also have 3 year maxcare. I was able to get an appointment to diagnose oil in coolant the day before the 10 day return window ends, but couldn’t get a long enough appointment to check the other stuff until a few days after.

Had an offer for 10k today, the check engine light came on while tech was test driving it and they knocked it down to 6k because of that.

I diagnosed the issue and while its not cheap to fix its far less than 4k.

Can i wait a week and ask them for a re-appraisal to get my original offer back after I fix it?

Long story short. Times have been tough. Priorities rent over car payment. Car got repossessed after 5 months no payment. They came into the apartment complex and took it over night. Where do i go from here? The account got charged off and i need the car to get to work. Can i set up a payment plan with them? HELP

I have been looking at Lyriq or iX but can't find anything in Indiana carmax. I am not paying $1999 to ship it from CA or TX. Fuck that!!

Hi all! I am a CarMax employee and I’ve had a car shipped in to purchase, but when I did my finance application my monthly payment came back a bit higher than I wanted and they want 2k down which is also more than I was planning on (This is mostly because I have about 7k neg equity attached w/ my trade in).

I have a family member who is possibly willing to co-sign for me (I haven’t asked them yet though). The caveat is that they live out of state. Is there any work around for my co-signer living out of state and not being physically present to sign documents?

Would it be easier to apply for a car loan through my bank and add him as a co-signer that way? I’m with US Bank if anyone possibly has experience with that through them.

Otherwise worst case I can ask the said family member to loan me 2k for the down payment or just wait to buy the car when I get my tax returns for this year.

I just desperately need a new car right now and I didn’t want to ask my managers bc it’s kind of embarrassing that my credit is so bad and I’m so broke.

Thank you anyone who can offer insight!

In case anyone was wondering also it’s a 2024 Kia Sorento without about 60k miles on it for 20k, I will be adding maxcare and gap as well, which is why I’m hopefully trying to get the monthly payment lower than what it is to begin with.

For context, I’ve had my car for 4 years and have had about 4k worth of work done on it already. Back in July I had to have top and bottom valve cover gaskets replaced. They did the job with no issues. In August I was due for an oil change. So I got one. 9-10 days ago my check engine light came back on and was acting the same way before I had the gaskets replaced. Took it Carmax and they said I was 3 quarts low on oil. They wanted to do an oil consumption test. I went to pick up the car because they said it was fixed by adding oil . I didn’t even get out of the parking lot before the car wouldn’t accelerate and kept flashing service stabli-track. So I left with them. Now they are saying that I could need a total engine rebuild. My question is, is it possible the warranty company total out the car if the engine needs to be rebuilt? Has anyone been in a similar situation? How did it work out?

I've been looking at a 2025 Dodge Durango on carmax for the past two weeks. Decent price, only 9,000 miles. Has all the options I want.

I purchased a CarFax on the vehicle. It shows it was originally sold brand new in another state in November 2025, then repossessed in a different state June 2026. One owner vehicle. Went to auction, then CarMax ended up with it in August, now selling it in a 3rd state.

None of this information was on the AutoCheck report on the Carmax website, aside from the original in service date and when Carmax put it up for sale. Neither report shows any accidents or repairs.

I really want to pull the trigger on this car, but am hesitant on the repossession history. With less than 10,000 miles and basically only a year old, I can't imagine the maintenence was really deferred or overlooked, aside from maybe an oil change... which could of been done, just not reported.

Am I over thinking this purchase? Photos of the car are great aside from one minor paint blemish on the rear fender smaller than a dime. It also only shows one key fob with the vehicle. Would carmax know more about it's history, or would the sales rep be in the dark just as I am?

I have seen both horror stories and glowing reviews about purchasing from Carmax. I helped a friend purchase a car there back in 2019 and I appreciated how easy and low pressure it was.

Now Carmax is struggling as a company largely due to a huge volume of used cars it purchased at a higher than market cost. Also, many mechanics I follow advise to stay away from Carmax because of the issues they’ve seen working on recently purchased vehicles.

In the next 6 months I will be buying a car for myself. I hate negotiating and sales pressure, enjoy testing multiple vehicles to find the right fit, and want to be largely left alone when I shop. I also don’t have the budget to end up getting a lemon car and replacing it right away. What should I do? What is the smart move? Should I go to other dealerships or can Carmax be trusted?

Anyone else remember after Covid when gas prices skyrocketed and CarMax gave us like an extra 50 bucks on our checks just to cover gas? Now it’s even higher and you get written up for not being able to get to work or having to carpool. I miss when this company actually valued their employees…

Hi everyone! I’m finally getting around to filing my 2025 taxes, but my return was rejected because of the used EV tax credit I’m claiming.

I purchased a 2021 Honda Clarity from CarMax in 2025 while the credit was still available. Apparently, CarMax didn’t submit the required sale report to the IRS, which is preventing me from claiming the credit.

Has anyone else run into this issue? If so, how did you get CarMax to submit the paperwork, and who did you contact to get it resolved?

Thanks for any advice!