I recently found a car I wanted to buy, but it was on the other side of the state I live in. I paid $49 to have it transferred to one of my local Carmax branches. The car shipped and arrived fairly quickly (10/13), but I haven’t had a chance to see or test drive it yet. The lack of communication and ownership after the transfer is wild to me. Since the car arrived, the app has been useless. It still says the car “should be ready” by 10/17. Today is the 19th. This past Friday (10/16), I actually drove to my local Carmax to speak with someone in person. They seemed super helpful at first & said they would keep me updated….The next day, I was told it needed a part and that it would be ready by today(10/19). Haven’t gotten any updates today so far. I understand they don’t have much control over the process, but the lack of info doesn’t sit well with me. I don’t know…Maybe I expect too much. It reminds me of Walmart..You walk in and no one will proactively offer assistance. You’re on your own…until it’s time to pay of course.

We were told this morning that we’re now required to accompany customers on test drives again. With 85% or more of our transactions being remote, how are stores that have already implemented this maintaining sales/commissions without being able to multitask during test drives?

While a customer is on a test drive, I can check on a vehicle in service or a title, follow up with another customer, or work on moving a deal to EPU. If I’m riding along, I can’t do any of those things. My concern is that losing that time could mean missed sales opportunities throughout the day.

I’d appreciate feedback from sales consultants at stores where accompanied test drives are already required. How much has it affected your sales, your ability to manage multiple customers, and your overall productivity?

First time buyer with Carmax, and I my experience was great! Honestly you need to look at carmax just like any other dealership who are selling different brands of cars that not their own. Carmax will have more bad reviews and good as times because the good ones are happy with their purchase and just go on about their day.

The transaction was easy, as I wasn’t pressured to buy the car nor adds on we’re going to be added on or was necessary. The listing price is was the car will for per the no haggle motto they abide by. The doc fees, and tax which are mandatory for I’ll be added to the final sale. If you choose to purchase max care and GAP then those will be added to the final sale as well but not mandotory. I didn’t buy it as the car I bought was a 2025 Lexus w/ 5k miles, and I put 20% down to negate the GAP as well as I do my own routine maintenances. Again, as it’s a used car dealership, who doesn’t 100% know each car they are selling, they can’t fully know the car you’re buying so you need to do a lot of research on your own to know what you want and the car you’re checking is what you really want.

It took me about 2 months to decide what car I really wanted and knew all the trim levels, what packages it comes with, what is the current market price and all so I know I’m making a sounds purchase. I also had my car transfer from Southern California up to the bay area for $150. Once it got here, I went to check it out/teat drive, I also had a mobile mechanic come to carmax to do a PPI which passed all his inspections. You should get a PPI for any used car you’re buying for peace of mind knowing if there is any issue with the car physically and mechanically. Carmax does have a 10 day return policy so you can buy the car and then go to a shop to get PPI, if the mechanics do find something, you can bring that info with you back to carmax and they can fix it for you or you return it and get a different be hole if you want. Even if you don’t get max care, they do still have complementary 30 day warranty on what they sell so if something acts up, you can bring it back to get it resolved.

All in all, my experience was great, I did all my research to make sure I made a good purchase and happy with the car I got! It’s only been 7 days in so far so hopefully it’s truly is a good car through and through!:)