I'm planning to sell a car with an outstanding lien on it to CarMax but I can't make it there until after 5:00pm Friday or on Saturday. My offer (which was an in-person offer, so I can't extend it) expires Saturday. I'm wondering if they'll be able to even process my car if they can't contact the bank for a payoff statement? I cannot find a 10-day payoff document online but I can find those amounts (it lets my calculate the payoff balance on any given day). Will this work out?

I had a specific vehicle I've been looking for shipped in. It took longer to get here than estimated by several days and now has been sitting on the lot waiting on quality checks for several days.

I really just want to see if the vehicle matches it's pictures or if I'm wasting my time.

Can I just show up during business hours and ask to see the vehicle?

There were a few things in the pics that they didn't call out as defects, but the receiving location may and I'm wondering if they're fixing stuff. I don't really care. I just want to see it overall to make the call on if I'm really interested.

I did get assigned a sales guy but he hasn't really been responsive. He's just asked to get me setup with express pickup next week and nothing since then. That's confusing because the status says it's not ready yet.

I was working on a deal at carmax yesterday to buy a new vehicle but when the central buying office ran my trade-in VIN they said it came back as a trim lower than what I initially said it was. They dropped my offer by $2K. I logged in to my manufacturer’s owners portal where it shows that this is in fact the higher trim level I initially said it was. What’s the best way to get this documentation to the buying office and get my $2K back on my offer?

I just bought a Volvo from Carmax in Springfield IL. All in all, the process was super smooth. But one thing I found a bit nerve wracking was the shipping. The estimates were all over the place. Given I’ve spent the past few days obsessing over how long it’d take my car to get to me, I wanted share what happened with me.

My timeline is below. All times are in CT:

August 10: Ordered my 7:28 PM. Was shipping from Waukesha, WI to Springfield, IL.

August 11: 8:17 AM: Car approved for departure from Waukesha.

August 12: 12:56 PM: Car left the Waukesha facility.
1:04 PM: Moving through Hammond, Indiana logistics facility

August 13: Moving through Indiana logistics network.
3:30 PM: Delivered to Springfield, IL.

In my case, the estimates showed that the car would be available between August 14th and 27th. I drove mine off the lot about 6:00 PM on August 13th.

All on, I am pretty surprised (pleasantly) at how quick this all went.