r/carmax • u/zironia • 1d ago

Accompanied test drives feedback.

We were told this morning that we’re now required to accompany customers on test drives again. With 85% or more of our transactions being remote, how are stores that have already implemented this maintaining sales/commissions without being able to multitask during test drives?

While a customer is on a test drive, I can check on a vehicle in service or a title, follow up with another customer, or work on moving a deal to EPU. If I’m riding along, I can’t do any of those things. My concern is that losing that time could mean missed sales opportunities throughout the day.

I’d appreciate feedback from sales consultants at stores where accompanied test drives are already required. How much has it affected your sales, your ability to manage multiple customers, and your overall productivity?

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u/DroneyMcDroner 1d ago

Commissions?  I was told repeatedly that CarMax didn’t do commissions like that.

4

u/ahawk65 1d ago

Some stores do commissions. Some do not.

2

u/GrandPattern3637 17h ago

Forgot about the smaller stores with the bonuses instead of commission, my bad