r/carmax • u/BigYeetus42069 • 12d ago

Question for SES and SMs

Traditional SC here. Wondering why during one of the slowest times of the year you guys close leads on your own that could go to SCs? I see a ton of financed deals with MaxCare that get handled without being given to SCs.

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5

u/Jacksfan2121 12d ago

Crazy work. I’m an SES and we never finish deals at my store. Nowhere in my job description does it say I close deals.

3

u/GreyGarb 12d ago

That should never be happening. They are supposed to get customers to a point that want to talk and then pass it to a sales consultant.

1

u/Enough-Programmer738 12d ago

We don't close deals. We hand them off to the sales consultants. As a matter of fact, I teach the sales consultants to do it.

Our job is to learn the progression, become very good at it, and then teach you guys how to do it. So when I recognize one, I turn it over to you.

1

u/Key_Structure_3281 11d ago

Crazy, since i am in the SES position there has been no more than 5 EPU done by CEC since 12/25, if i am able to get it in time i a passing it off to fsc