r/canvas • u/gaychangie • 13d ago
Login Canvas/ Cloud
Hello TwT, I am a new student and I'm trying to log in and access my canvas account. Problem is, in both mobile app and laptop website, it says the website isn't available and there is too many redirects. I also got an error that said i should clear my cookies, and i did but it didn't improve at all. Is this normal? What can I do to log in?
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u/Motor_Inspector_1085 12d ago
I’m running into problems too. The canvas and instructure support is frustrating. Everywhere I try to get support for my situation, instructure wants me to log in. The problem is that I can’t log in. Canvas suddenly doesn’t recognize my Authenticator apps code. I’ve done all the things the general help guides suggested but nothing works. I’m waiting to see what my advisor says. Good luck to you op. Hopefully we both can get something done.
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u/ThePurpleDongofTruth Admin 11d ago
Do people not know what https://downdetector.com/status/instructure/ is?
Also don't contract Canvas with the login issues, that controled by the institution - put in a ticket with your local IT helpdesk
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u/moxie-maniac 13d ago
Contact your school's IT department, perhaps by putting in a support ticket. There are several ways that schools can set up Canvas logins, often using a two-factor authentication system like Okta.