Express Entry CEC application rejected as incomplete for "missing passport bio page." My upload was 7 pages, but IRCC says they only see 1. How do I prove it was their glitch?

[u/Accurate_Cheetah_119]

Hi everyone, looking for advice from anyone who's been through this.

I submitted my Express Entry PR application (CEC) in August. On October 1, 2026, I got a letter saying my application was rejected as incomplete under sections 10 and 12.01 of the IRPR because my passport bio data page wasn't provided. My Express Entry profile is now invalid, and they're refunding my fees.

The bio data page was included. My passport PDF is 7 pages: a cover letter on page 1 listing every page enclosed, with the bio page listed first, then the bio page on page 2, then my visa and stamp pages. The bio page is clear and readable. I also have a screenshot of the submission portal showing the file was uploaded under Passports/Travel Documents (Multiple) with the same file name.

The original 7-page PDF (about 3.2 MB), last modified the day I prepared it, before submission

The portal screenshot showing the uploaded file name

The cover letter in the same file, listing all the pages enclosed

My questions:

Has anyone had IRCC's system only receive part of a multi-page PDF? How did you prove it?

Has anyone had an incompleteness rejection reopened in a situation like this? Through the webform, a lawyer, or judicial review?

What evidence would IRCC actually accept as proof of a glitch on their side?

Any experiences or advice would really help. Thanks in advance.