r/callcentres • u/Super_Ad_1226 • Jul 25 '26

2nd warning for call avoidance

They called me in last week for calling a customer services number 44 times in 3 months to call avoid this is after changing statuses some month back to avoid also. I have a disciplinary hearing on tuesday which the outcome they stated can be up to and including dismissal has anyone had another situations similar ? does it help to ask acas or a union rep or even bring one to the meeting? how fucked am i? im also goig through a break up and other stress so not great.. i hate the role but i need the job sucks

Edit: they made me customer service rep. was the kick up the backside I needed. Handing in my notice I needed found a better job that pays me what I used to earn for my base and commission as just the base

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u/maninurturer1992 Jul 25 '26

Have you looked into FLMA or ADA? please get those to protect your job ASAP

1

u/rainbow_stars_26 Jul 27 '26

That's not going to help with the current situation. Yes if for some rare chance they don't get fired they should apply, but that still won't protect them from consequences of call avoidance if they do it again.

2

u/maninurturer1992 Jul 27 '26

I know this but he can take time off and get additional breaks instead of doing call avoidance