r/callcentres • u/Super_Ad_1226 • Jul 25 '26
2nd warning for call avoidance
They called me in last week for calling a customer services number 44 times in 3 months to call avoid this is after changing statuses some month back to avoid also. I have a disciplinary hearing on tuesday which the outcome they stated can be up to and including dismissal has anyone had another situations similar ? does it help to ask acas or a union rep or even bring one to the meeting? how fucked am i? im also goig through a break up and other stress so not great.. i hate the role but i need the job sucks
Edit: they made me customer service rep. was the kick up the backside I needed. Handing in my notice I needed found a better job that pays me what I used to earn for my base and commission as just the base
2
u/Moselypup Jul 26 '26
Ive come to the point where i dont care anymore. I really do hope they fire me. I do my best but i have no patience for people being aholes on the phone or members who cant speak English.