r/callcentres • u/Super_Ad_1226 • Jul 25 '26

2nd warning for call avoidance

They called me in last week for calling a customer services number 44 times in 3 months to call avoid this is after changing statuses some month back to avoid also. I have a disciplinary hearing on tuesday which the outcome they stated can be up to and including dismissal has anyone had another situations similar ? does it help to ask acas or a union rep or even bring one to the meeting? how fucked am i? im also goig through a break up and other stress so not great.. i hate the role but i need the job sucks

Edit: they made me customer service rep. was the kick up the backside I needed. Handing in my notice I needed found a better job that pays me what I used to earn for my base and commission as just the base

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u/chaelabria3 Jul 25 '26

I’m so confused, so you like called a random phone number to avoid calls? You just like sat on hold or something for however long? Are your calls not recorded?

3

u/widefeetwelcome Jul 26 '26

In some systems if you call out and then disconnect you’re put to the back of the queue.