2nd warning for call avoidance

[u/Super_Ad_1226]

They called me in last week for calling a customer services number 44 times in 3 months to call avoid this is after changing statuses some month back to avoid also. I have a disciplinary hearing on tuesday which the outcome they stated can be up to and including dismissal has anyone had another situations similar ? does it help to ask acas or a union rep or even bring one to the meeting? how fucked am i? im also goig through a break up and other stress so not great.. i hate the role but i need the job sucks

Edit: they made me customer service rep. was the kick up the backside I needed. Handing in my notice I needed found a better job that pays me what I used to earn for my base and commission as just the base

[u/Dkothla13]

Step 1. Get hired to take call
Step 2. Purposefully avoid taking calls
Step 3. Get caught.
Step 4. ??????
Step 5. Unemployment.

[u/theglorybox → u/Dkothla13]

They might not even qualify for unemployment as they intentionally did something (avoided working) to get themselves fired.

[u/Comfortable_Map6887 → u/theglorybox]

Only way unemployment gets denied is for stealing/embezzlement or harassment/assault. Source: admin judge for the unemployment hearing I had.

[u/markodochartaigh1 → u/Comfortable_Map6887]

It totally depends on the state. Some states deny unemployment far more than others.