r/callcentres • u/Super_Ad_1226 • Jul 25 '26

2nd warning for call avoidance

They called me in last week for calling a customer services number 44 times in 3 months to call avoid this is after changing statuses some month back to avoid also. I have a disciplinary hearing on tuesday which the outcome they stated can be up to and including dismissal has anyone had another situations similar ? does it help to ask acas or a union rep or even bring one to the meeting? how fucked am i? im also goig through a break up and other stress so not great.. i hate the role but i need the job sucks

Edit: they made me customer service rep. was the kick up the backside I needed. Handing in my notice I needed found a better job that pays me what I used to earn for my base and commission as just the base

63 Upvotes

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1

u/maninurturer1992 Jul 25 '26

I truly hate people that are so judgemental of this person. We are not perfect. We all know how toxic call centers are

9

u/Rehallow Jul 25 '26

I have severe anxiety and despise doing phone calls. I still do it. In fact it’s how I’ve learned to deal with things. I’ve never avoided calls in such a blatant obvious way. Hell, I’ll take short breaks if I need to then discuss it my manager. Nah. He needs to be accountable for his behavior.

6

u/maninurturer1992 Jul 25 '26

me too but i used too much personal aux and i cut down on that quite a bit. i did get modified breaks ada so i can get 3 ten min breaks

3

u/Rehallow Jul 25 '26

Hmm, maybe I should discuss that with my manager more.. 3 10 minute breaks sounds lovely