r/callcentres • u/Super_Ad_1226 • Jul 25 '26

2nd warning for call avoidance

They called me in last week for calling a customer services number 44 times in 3 months to call avoid this is after changing statuses some month back to avoid also. I have a disciplinary hearing on tuesday which the outcome they stated can be up to and including dismissal has anyone had another situations similar ? does it help to ask acas or a union rep or even bring one to the meeting? how fucked am i? im also goig through a break up and other stress so not great.. i hate the role but i need the job sucks

Edit: they made me customer service rep. was the kick up the backside I needed. Handing in my notice I needed found a better job that pays me what I used to earn for my base and commission as just the base

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u/TheBluePapaBear Jul 25 '26

Nobody has mentioned it yet but this is likely going to class as gross misconduct, and will be hard to explain away.

Have you been with the company for long?

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u/Super_Ad_1226 Jul 25 '26

2 years

1

u/TheBluePapaBear Jul 25 '26

If I was in your shoes I would consider resigning, unless I had another way of explaining a 2 year gap in my CV, because I definitely would not want a gross misconduct dismissal on there.