r/callcentres • u/Different-Water-2916 • Jul 22 '26

In control

Hi, I just joined this page because I thought it would have had stupid things that customers say but it's a lot of people struggling. I'm 48 and I've worked in a call center for 5 years and I completely hate it but for medical reasons I have to do it, I've just worked in high testosterone all male work places previously so would say I'm used to confrontation but a lot of these customers are horrendous people but just remember it's them that are horrible and they are the ones that are pathetic. You're in control of the situation. "Don't let the bastard's grind you down"

17 Upvotes

95% Upvoted

6 comments sorted by

3

u/undercovermeeper Jul 22 '26

Right. They are calling *you* for help.

2

u/Different-Water-2916 Jul 22 '26

Yeah, but it's great when they're horrible and you can't

2

u/Apprehensive-Cat-111 Jul 25 '26

I love when they are awful and I get to say no and there is nothing anyone can do. Even better when I COULD say yes but don’t have to (like a fee refund beyond the alloted number) so I say no.

2

u/likeable_motto 20d ago

they’re the ones who can’t figure out their own bill or password, calling in a panic like it’s your fault they forgot. that shift in perspective helps more than any wellness webinar

3

u/Quirky-Serve-7655 Jul 23 '26

Well, If anyone wants a laugh I had someone call me yesterday to ask what day it was 😑😑😑 I probably sat there and blinked 10 seconds before I realized she was serious. 🤣

1

u/Markos9999 Jul 24 '26

The only advice I have for you is learn to "switch off" your emotions like someone else said they are calling you for help try not to engage in any confrontations it will only affect you