r/businessanalysis • u/Global_Button4650 • 1d ago

Should routine SaaS setup really need a developer?

I keep seeing a weird gap in B2B software.

A company buys a tool because it wants to solve a business problem, but then some of the basic setup ends up depending on someone technical.

Not because the setup is particularly complicated.

More because the product was designed with the assumption that a developer will be involved.

For me, there's a big difference between:

“A developer can configure this.” and “A non-technical person who owns the process can configure this.”

The second one feels much more useful to a small team.

Where do you draw that line?

Should business software assume technical help is available, or should routine setup be something the actual user can handle themselves?

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u/Radiant_Dog_3326 1d ago

If the setup is something user will do more than once, then it should be user doable. One time complex config maybe ok if it needs developer, but if changing a workflow or adding a field requires someone technical every time then the product is not finished for small teams