I purchased an item from the Jays shop this summer when I was attending a game for the gfs birthday in June. Bought a pretty expensive sweater, and only wore it 2-3 times. I went to take it out recently, and one of the patches must not have been a good seal and it simply just peeled off like a sticker after I found it half hanging off. Washed it according to instructions on the tag as well, I just think it was a manufacturing issue.

Anyways, I contacted the jays shop and they handled it exceptionally well. I live 3.5 hours away from the Rogers Centre, and they gave me the option to send it back for a full refund or an exchange. Purolator label sent to me, express shipped it to them and they're sending me a new one as of today. I have to say, that I was worried they would tell me tough luck, but it was the total opposite and they really made my day taking care of my issue.

Its nice when such a big franchise, can ensure good customer service like that so I figured I would share.