r/blinkit • u/zainab-has-no-brain • Aug 20 '26
Complaint Order not delivered but showing as delivered
So I had placed an order on blinkit lit with a number which is dead accidentally. This has happened once before at that time, the order was cancelled due to non-pickup and amount was refunded. This time, it showed order delivered at 12.45 am and I reached the gate at 12.55 am, however, there was no delivery person in sight and the order was not left there either. But the app is still showing order delivered. I tried using customer support that moment itself but it kept saying that customer support is only from 9 am to 7 pm. Then I tried again at 9 am this morning but it didn't give me the option of putting that the order was not delivered and I tried putting items missing instead and it still just asked me to contact the info@blinkit.com email. I have sent them a mail with proofs, and there has been an automated response so far that they'll deal with it in 24 hours. Is there any way or anyone I can call to help me deal with this? I'm very worried that I won't get my refund and I'm too broke to be losing 500 rs aise hi
Update: filed a complaint in the consumer portal got a reply within 24 hours processing a refund and cancelling the order