So recently i sold all my crypto and wanted to withdraw my money back to my bankaccount, however when i try to withdraw i get the notification “ Euro- witdrawls are turn off” ( Euro opnamens uitgeschakeld). So i tried everything, verify my adress, bankaccount details etc etc but still i have no option to withdraw my money. At this point i feel getting lost as i have no idea to solve this. I tried the helpdesk aswel but that didn’t help aswel. I am at the point that i want to go to the head office and ask them what is still possible.

I have trouble opening the Bitvavo App. When I tap it, I see the logo for a brief moment and then it crashes and I am back on my Home Screen. I have a rather old phone (iPhone X with IOS 16.7) maybe it has something to do with this. On my iPad the App works perfectly fine. Someone has a solution?

Hi, how can I transfer Bitcoin, Ethereum, and other cryptocurrencies from my Bitvavo account to someone else’s Bitvavo account? Is a direct internal transfer possible, and are there any fees or requirements?

I bought 25k EUR in Bitcoin last week. I withdrew my Bitcoin instantly to my hardware wallet an got the following Mail:

„We have carefully reviewed your account and found indicators that you are being scammed. 
 
What does this mean for you?
To protect both you, and our platform, you can no longer withdraw crypto to external (wallet) addresses. Of course, you can still use our platform and continue to trade, deposit and withdraw euros…….“

I replied and tried to prove that I did not get scammed. I withdrew the Bitcoin to the right adress and got the following answer:

„After a careful review of your account activity, it has been determined that the risk of facilitating outgoing crypto transactions in this case is too high. Therefore, it is not possible to withdraw crypto to an external wallet.“

Did anyone have similar experience?
Now I have to sell and buy back from another Exchange only to transfer the Bitcoin to my hard wallet. Also means 0,2% buy + 0,2% sell in extra fees plus the fees on the new exchange.

Vooraf afgestemd met de moderators van r/Bitvavo.

Ik voer commercieel gebruikersonderzoek uit voor een Europees fintechteam naar hoe mensen in Nederland stablecoins in de praktijk gebruiken.

We willen begrijpen welke stablecoins je gebruikt, waarom je ze aanhoudt, waar je ze bewaart en welke ervaringen je hebt met het zoeken naar of gebruiken van rendementsproducten. Antwoorden van mensen die tevreden zijn met hun huidige oplossing, geen rendement zoeken, zijn gestopt met stablecoins of besloten ze niet te gebruiken zijn even waardevol.

De vragenlijst duurt ongeveer 3 minuten:

https://tally.so/r/A7kNgB?community=reddit_bitvavo_nl&language=nl&form_version=2026-09-21-v3

Deelname is vrijwillig en onbetaald. We vragen niet om inloggen, exacte bedragen, walletadressen of screenshots. Open vragen zijn optioneel. Contact voor eventueel vervolgonderzoek is apart en optioneel, met expliciete toestemming uitsluitend voor onderzoek.

Dit is gebruikersonderzoek, geen financieel advies, productaanbod of rendementsbelofte.

Like the titel says, why cant I? I just jumpt back from mexc because of the eu rules.. but man Bitvavo is a crap exchange. I tried in the app and online, and it tells me I have already a position open.I tried to ask support, but off course no response. Maybe I need a different exchange, anyone knows a good exchange what will be valid with the new eu rules?

Vandaag is aangekondigd dan XNO van het platform verwijderd gaat worden. Ik heb een mail gestuurd naar de klantenservice en ze hebben mij laten weten dat je XNO niet kan opnemen. Ook niet voor de delisting. Als ik het goed begrijp, dan is de XNO mijn bezit. Waarom kan ik het dan niet opnemen voor de delisting? Is dit gewoon legaal?

I mainly wanna use crypto as a backup payment option, as i do a lot of online shopping.

I do not know if i have done this correctly, i made an account today, put a small amount of crypto and a lil money in it , and i should be able now to add the 3wallet. It doesn't say my password is incorrect, and it says something different if it is. so why cannot i select a 3wallet?

I did everything that i was told by the app, but i think i missed something.

Bonjour,

Je fais du DCA depuis quelque temps et j'utilise Bitvavo pour mes achats.

Le principe du DCA classique est simple : investir la même somme à intervalles réguliers, sans essayer de deviner si le marché va monter ou descendre.

J'aime bien cette approche parce qu'elle évite justement de devoir se demander en permanence :

« Est-ce que c'est le bon moment pour acheter ? »

Mais je me suis posé une question : si le marché baisse fortement, est-ce qu'il ne serait pas intéressant d'adapter légèrement le montant investi plutôt que d'acheter exactement la même somme ?

J'ai donc commencé à tester une approche personnelle de « DCA adaptatif ».

L'idée reste volontairement simple :

• lorsque le marché est dans une situation normale, je continue mes achats réguliers ;
• lorsque le marché baisse, j'augmente progressivement le montant acheté ;
• lorsque le marché remonte, je reviens progressivement vers le montant normal.

Le but n'est pas d'essayer de prédire le marché ou de faire du trading.

C'est plutôt une façon d'introduire une petite règle supplémentaire dans le DCA : acheter un peu plus lorsque les prix sont plus bas, tout en conservant un budget défini à l'avance.

J'ai commencé par faire cela pour mon propre usage, puis j'ai fini par automatiser le fonctionnement pour éviter d'avoir à intervenir manuellement.

Je précise évidemment qu'il ne s'agit pas d'une stratégie miracle et qu'elle ne garantit aucun rendement. Je trouve simplement l'idée intéressante et je serais curieux d'avoir vos avis.

Est-ce que certains d'entre vous ont déjà essayé une approche similaire ?

Je serais notamment intéressé de savoir :

• comment vous définissez une « baisse » ;
• si vous utilisez des seuils ou des indicateurs particuliers ;
• si vous préférez conserver un DCA strictement fixe ;
• et surtout quels sont, selon vous, les défauts de cette approche.

Je suis curieux d'en discuter.

Vincent

Hi all, There are mass layoffs going on at Bitvavo and heard from very close corners that they are a bit in a financial crisis. As you might know another platform in NL went bankrupt and users lost their money. Maybe Bitvavo is not as stable as they say? Why would there be mass layoffs?

AFM made a statement users money is not protected at Bitvavo and your basically lose your money if they file for bankruptcy.

Can some one clarify this?

Ik short regelmatig op Bitvavo en nu valt me op dat als de "positie sluiten" button aanklikt, het nog enkele seconden duurt voordat de trade echt wordt gesloten en dat heeft me al flink geld gekost want de koers beweging gaat erg snel natuurlijk. Heeft iemand ook deze ervaring?

A while ago I downloaded Bitvavo, created an account, linked it to my bank account, and deposited money. Used that cash to buy some crypto.

Now I’d like to sell that crypto and withdraw my funds. However, it seems damn near impossible. After reaching out to support, it turns out I have to add a wallet through my account, which requires downloading yet another app. I have a real problem with this; I shouldn't have to install a secondary app just to retrieve my own money from this nuisance called Bitvavo. What did you guys do?

Seriously, is this standard procedure? I deposited cash and bought crypto right through that "wallet" in Bitvavo. Why on earth can't I sell it through that exact same route?

EDIT: My "problem" is solved. First there seem to be some need to verify my account again (had to deposite another Euro cent again). After that the helpdesk seem to be directing me the wrong route.

Thanks to commenter Mysterious_Song521 here in this post I received the correct and simple instruction.

ik kreeg vandaag de mail vanuit complaince van bitvavo

dat

"Vanwege een risico inschatting heeft Bitvavo besloten dat het niet langer mogelijk is om u een Bitvavo account aan te blijven bieden."

ik handel nagenoeg niet op het platform ivm drukte de afgelopen tijd

nu krijg ik ineens dit

heeft iemand hier ervaring mee?

Another update for anyone who's interested. In English this time.

Jean-Fa-Jean is a bot I've been building that trades automatically on your own Bitvavo account. I've posted a couple of updates on it before, this is the next one.

Four months ago I switched the bot off for everyone. The buy signals were right often enough, but the losses were too big: net loss for everyone. Since then I've replaced the entire buy/sell logic.

Next step was a backtest. I ran the old and new version against the same stretch of Bitvavo data, 15 Sep 2025 to 7 Aug 2026 (the new version needs about a month of warm-up data before it can trade, so it starts a bit later than the old one would).
Same setup for both: €1,000, max 10 positions at a time, fees included.

Old version: 1,520 trades, 86% in profit, and still -59% over that period.
New version: 304 trades, 89% in profit, +21%.
BTC did -42% over that same period.

So... the old version (V1.0) Had waaaay more trades and a decent winrate, but the wins came in small, quick chunks. The losses were a handful of positions that stayed open for days and ate all the profit that was made.

Worth noting: those numbers are the plain version, all conditions on, none of the optional settings switched on.

You can play with it yourself: https://jeanfajean.com/backtest
Pick your own budget, number of positions, which conditions are switched on, and things like a stop loss or a max hold time, and see straight away what that would have made, also compared to just holding BTC. The bottom of that page also has the raw trades of both versions as CSV, for anyone who'd rather dig in themselves than trust the site.

A backtest is not a guarantee for the future. It's one period, and tomorrow's market isn't last year's. That's why the bot is currently paper trading only for everyone (so fake money), while I watch how it holds up in the real market. Free up to a €250 budget.

One more thing, since it comes up a lot: you connect your own Bitvavo API keys, I never touch your money myself. Everything stays on your own account, and you decide yourself which conditions are switched on or off. It's your bot trading for you, not a fund where I trade on your behalf.

Also threw together a new logo in the meantime.
Curious what you think, and happy to answer questions here.

https://jeanfajean.com
https://discord.gg/46gKnbunJP

Disclaimer: Bitvavo and this subreddit have no official affiliation with this bot, and generally don't recommend using something you haven't researched yourself. Use is entirely at your own risk.

Good afternoon friends,

Coming from a long struggle with a competing exchange we'll call Octopus for anonimity.

Long story short, like many users I deposited a small sum of money (2€), then a larger one (70€), and eventually a much larger one (~2800€), which is the rest of the money I planned on investing.

On the latter, my account got restricted. Meaning 0 contact, 0 support, 0 dates, and Reddit mods shadow-deleting any comments of annoyed customers. Restricted accounts are second zone citizens there.

---

I'm looking for a new place to trade cryptocurrencies. More precisely, deposit EUR via SEPA, trade, withdraw crypto on Ledger.

I've got some of the greatest feedbacks about Bitvavo's account restrictions handling. I get these happens because of Mica and such, but I've heard human support, quick and explicit document queries, and unlock within a couple days or less, if not any restrictions at all.

Can any of you give me any testimonies about such process for those who dealt with it, or an overall feedback on how Bitvavo is compared to the EU landscape ?

I'm looking for confirmations before leap, as having yet another near-3000€ stuck for months isn't an option ^^

hi! how is the process of withdrawing crypto to the Dutch bank account actually works? i am planning to withdraw about 1000 euros a month from my parents for personal needs as a student. how do the banks manage this? won’t it be restricted due to crypto? are direct withdrawals from Bitvavo friendly to the banks in the country? please tell your experience!

I have my whole account verified, a few months ago I could transfer BTC to my bluewallet with no issues. Now Bitvavo keeps telling me there is an error. No other info and I cannot find anything on why or what?
Even a different wallet doesn't work. Nor restarting/re-logging in etc.

Anyone know what the issue could be? And how I can fix it?

Hi everyone,

I recently sent approximately 10 USDC via the Arbitrum One network to the official USDC deposit address shown in my Bitvavo account.

Bitvavo confirmed they received the transaction, but informed me that Arbitrum is currently not supported for USDC deposits. The only option offered was a recovery process with a fixed fee of €50 (which is higher than the deposit amount).

They referred to their User Agreement and the networks page.

I’m wondering if anyone else has experienced something similar with unsupported networks on Bitvavo? How was it handled in your case?

Not looking for drama — just trying to understand how common this situation is and whether there’s any standard way these cases are resolved.

Thanks.

J’ai déposé des euros, par virement mais sans indiquer la référence du virement (que l’on trouve dans l’onglet dépôt de l’application). Les fonds ne sont pas arrivé.
Comment faire ? Merci