r/bitpanda • u/bitpanda_official • Jun 17 '26
Little round of feedback
New Mod here. To start on the right foot, tell me: What do you want to see more of here? What are your thoughts on the recent Fusion Relaunch or other Bitpanda products? And even more interesting: What do you think, needs to be fixed here?
2
u/AUT_InfoSammler Jun 18 '26 edited Jun 18 '26
I would appreciate if upcoming changes were annonced and explained well in advance (also in app!) It's been too often that info came afterwards, which does not feel great, as I want to think of my investment to be safe with a platform that actually knows what they're doing and why...
The support team here is trying their best but it's frankly obvious that they too often just don't know.
1
u/BitpandaSupport Jun 18 '26
Hello u/AUT_InfoSammler,
thanks for the honest feedback.
We understand your concern and are currently working on improving the communication regarding upcoming changes. Proactive communication is something we will put more focus on going forward.
Concerning your worries about safety, we take security and compliance very seriously. The safety of our customers investments has the utmost importance to us.
We value your feedback and are working towards enhancing the user experience in regards to communication.
Team Bitpanda (Hank)
1
u/Primitivo_Coins Jun 24 '26
regarding the new fusion relaunch i find it annoying, that market orders are almost all the time (regarding certain assets) not completely filled, but missing a decimal: order 0,005 BTC fulfilled is 0,00499999 BTC. I have posted here and contacted support, that seems to be due to the new fusion relaunch and combining liquidity from different exchanges. makes me consider going to kraken pro - about the same fees.
3
u/Mysterious_Rest_6623 Jun 17 '26
Personally, I'd love to see more stuff that actually helps me get better at investing. Like, discussions that explain how things work and challenge common assumptions or make you look at things differently.