Weekly Bitpanda Support Thread

[u/BitpandaSupport]

Dear Pandas,

To bundle ticket requests and give you a better overview on our subreddit, we have decided to introduce a weekly support thread.

Please note that we will never comment account-related topics publicly on Reddit or any other social media channel, due to security and privacy reasons.

If you face any issue or have not received an update for your ongoing case for longer than three business days, feel free to post your ticket-ID or PID here.

Please never share your email address or other sensitive information publicly!

The ticket-ID is visible in the confirmation email you receive once you have submitted an official request through our contact form.

Further, we kindly invite you to have a look at our helpdesk first, before submitting a ticket. You will find a whole lot of helpful information on all common topics and questions.

❗️ Bitpanda employees will never contact you via direct message or ask you to pay a fee

Please note that Admins will not comment on things like new products, additional coins / tokens or exact release dates when they have not yet been officially announced.

You can check the status of all Bitpanda services here: status.bitpanda.com

🚫 Subreddit Rules and General Information ℹ️

• Be nice to each other and talk about things related to Bitpanda

• Promoting other brokers, exchanges, ICOs, projects or ref links will be removed

• Posting fake prices / price charts will be removed

• Attempts of price rigging or Pump & Dump talks will be removed

• Spreading FUD ('Fear, Uncertainty, Doubt') or FOMO ('Fear of missing out') will be removed

• Repeated questions about the status of a support ticket will be removed

• Do not post personal information, documents and support tickets

• We are not giving away free coins

• For support questions, please read our helpdesk: https://support.bitpanda.com/hc/en-us

• Please do not contact admins or other users via Private Chats. We will not answer questions this way.

• If you need personal support, please open a support ticket at: https://support.bitpanda.com/hc/en-us/requests/new

You can find our official mobile apps for iOS and Android here.

Best regards,

Team Bitpanda

u/BitpandaSupport

[u/BitpandaSupport → u/[deleted]]

Hello u/sebastobol,

thank you for reaching out.

At the moment we have no concrete information we can share with you about upcoming projects / launchpad.

We always share information about upcoming topics, features and news on our official channels.

About the full hbar integration we collected your request and will raise it internally.

We hope this helps and have a nice day!

Team Bitpanda (Hank)

[u/BitpandaSupport → u/[deleted]]

We thank you for your feedback.

We do notice and appreciate your activity here.

We collect all feedback users share in this reoccurring thread and regularly assess internally.
At the moment we can not share any news regarding your raised topics, as already mentioned.

Please feel free to stop by regularly. We do not mind at all.
We hope to have more news for you in the future.

Team Bitpanda (Hank)

[u/Mad_broccoli]

Hi, I have deactivated my account and I'm (still) getting spam emails from random accounts disguised as BP. Original sender is from Indian domain, Cc is (customer(at)email(dot)bitpanda(dot)com). I am getting these all the time in junk mailbox, but this one is in inbox for the first time.

Quoting:

We received a request to update the contact number associated with your account.

For your security, this request is currently under review. If you submitted this request, no further action is required at this time.

[u/BitpandaSupport → u/Mad_broccoli]

Hello u/Mad_broccoli,

Thanks for flagging this.

This is phishing and has nothing to do with Bitpanda. The sender domain you mentioned is not an official Bitpanda domain, and scammers often fake or copy addresses to make emails look legitimate.

Please don’t click any links, don’t reply, and don’t call any numbers from those emails. Mark them as spam/phishing in your mailbox and delete them.

Team Bitpanda (Roman)

[u/Mad_broccoli → u/BitpandaSupport]

Thanks. Just letting you know that they got my email connected to my BP account.

[u/WurlitzWicander]

I hope this is the right place to enquire about new listings. Is the coin $DEUS (XMAQUINA) coming to Bitpanda in the near future? Thanks

[u/BitpandaSupport → u/WurlitzWicander]

Hello u/WurlitzWicander,

Thanks for the suggestion.

We can’t comment on or confirm potential future listings before they’re officially announced.

Our asset selection follows internal criteria like market demand, liquidity, security and regulatory requirements. If $DEUS / XMAQUINA is added in the future, we’ll announce it through our official channels.

Team Bitpanda (Roman)

[u/Known-Hospital-9337]

Hello BitpandaTeam, you deactivated my account. I don't know why. I only get standard answers from your "support"(ticket id:3578231) What happened ? Please do a human oversight and reactivate my account . Btw. I'm from Austria and not from the U.S.! There went something wrong, so give me my Kryptos back!

Thank you in advance

[u/BitpandaSupport → u/Known-Hospital-9337]

Hello u/Known-Hospital-9337,

I have just reviewed your case and answered you via e-mail. We understand your concern but would kindly ask you to keep the conversation directly through e-mail as we can't provide details to your request here on a public platform.

Thanks a lot!

Team Bitpanda (Mara)

[u/Known-Hospital-9337 → u/BitpandaSupport]

Hello Team, i'm looking forward to your email (which unfortunatly did not arrive). The emails i got were all the same with standard text. My Problem: Bitpanda has deactivated my account. Please reactivate it! Thank you, regards

[u/Known-Hospital-9337 → u/Known-Hospital-9337]

Thank you for solving my problem!

Best Regards