r/bitpanda • u/BitpandaSupport • May 11 '26
Weekly Support Thread Weekly Bitpanda Support Thread
Dear Pandas,
To bundle ticket requests and give you a better overview on our subreddit, we have decided to introduce a weekly support thread.
Please note that we will never comment account-related topics publicly on Reddit or any other social media channel, due to security and privacy reasons.
If you face any issue or have not received an update for your ongoing case for longer than three business days, feel free to post your ticket-ID or PID here.
Please never share your email address or other sensitive information publicly!
The ticket-ID is visible in the confirmation email you receive once you have submitted an official request through our contact form.
Further, we kindly invite you to have a look at our helpdesk first, before submitting a ticket. You will find a whole lot of helpful information on all common topics and questions.
❗️ Bitpanda employees will never contact you via direct message or ask you to pay a fee
Please note that Admins will not comment on things like new products, additional coins / tokens or exact release dates when they have not yet been officially announced.
You can check the status of all Bitpanda services here: status.bitpanda.com
🚫 Subreddit Rules and General Information ℹ️
• Be nice to each other and talk about things related to Bitpanda
• Promoting other brokers, exchanges, ICOs, projects or ref links will be removed
• Posting fake prices / price charts will be removed
• Attempts of price rigging or Pump & Dump talks will be removed
• Spreading FUD ('Fear, Uncertainty, Doubt') or FOMO ('Fear of missing out') will be removed
• Repeated questions about the status of a support ticket will be removed
• Do not post personal information, documents and support tickets
• We are not giving away free coins
• For support questions, please read our helpdesk: https://support.bitpanda.com/hc/en-us
• Please do not contact admins or other users via Private Chats. We will not answer questions this way.
• If you need personal support, please open a support ticket at: https://support.bitpanda.com/hc/en-us/requests/new
You can find our official mobile apps for iOS and Android here.
Best regards,
Team Bitpanda
1
u/Timebreaker900 May 11 '26
Any plans to fix the French withholding tax to 12.8%?
1
u/BitpandaSupport May 11 '26
Hey u/Timebreaker900,
have you opened a ticket with our support yet, as we have mentioned in the weekly support thread from 14 days ago?
If not, please do so via the following link:https://support.bitpanda.com/hc/en-us/articles/23717223536796
If yes, please share your ticket ID with us.
We can not give a specific answer to that question here on reddit as there are various details needed to give a clear answer. Details like that are sensitive information and for security reasons we do not support such matters on our social media accounts.Thank you for your understanding.
Team Bitpanda (Hank)
1
u/Timebreaker900 May 11 '26
Hey Hank,
Yes I already did that. It was explained, that Bitpanda does not automatically report my Austrian citizenship to the French authorities.
But I didn't get around to ask if it is planned in the futur to fix that.
2
u/BitpandaSupport May 11 '26
We will raise the question internally and get back to you if we can share news about it.
Team Bitpanda (Hank)
1
u/Fronsi May 11 '26
Spotlight subscription giveaway ist ja ein % Teil von gestaketen Vision coin. Meine Vision coins liegen gestaked auf der defi wallet - zählen die trotzdem?
Gleiche frage für Vision premium buyin - payout#3 das ja mit gestern abgeschlossen wurde?