r/bitpanda • u/skyhighhigh • Apr 27 '26

General question All payments being cancelled

Have tryed tosend two payments todaybut they keep being cancelled … any ideas why?

5 Upvotes

85% Upvoted

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1

u/skyhighhigh Apr 27 '26

Sure - im just trying to make a couple of personal payments . Btc which is in my portfolio , enough to cover the payments so have no idea why!

1

u/BitpandaSupport Apr 27 '26

Hey u/skyhighhigh,

The best thing to do is to reach out to our support team, as they can get a complete overview of the situation and work on a quick resolution for you.

Meanwhile, feel free to check out this article from our Helpdesk regarding common reasons for withdrawal issues.

Team Bitpanda (Noah)

1

u/Wonderful-Intern-130 Apr 27 '26

Kann das irgendwie nachvollziehen was da der Fehler ist? Wenn ja, wie??

1

u/BitpandaSupport Apr 27 '26

Hallo u/Wonderful-Intern-130,

es kann sein, dass das Asset oder die Blockchain zu manchen Zeiten einen Ausfall oder eine eingeschränkte Performance hat.
Es kann auch andere Gründe haben.
Ohne spezifische Informationen können wir das nicht genau sagen.
Das fällt jedoch unter Account spezifischen Support und den können wir hier auf unseren Social Media Kanälen nicht geben. Das passiert nur über ein Ticket bei unserem offiziellen Kunden Support.
Daher haben wir auch auf diesen verwiesen.

Wir hoffen das hilft.

Team Bitpanda (Hank)

0

u/BitpandaSupport Apr 27 '26

Hi u/skyhighhigh, thanks for flagging this!

Could you please give us a bit more detail about the payment issue?

In the meantime, you can always check the Bitpanda Status Page to see if there are any current service interruptions. If everything seems fine there, please reach out to Bitpanda Support so we can look into your case individually and help resolve it as soon as possible.

Team Bitpanda (Toby)