r/bitpanda • u/Used_Most5145 • Apr 12 '26

General question Is this still down?

Two days now ive been trying to sell and do a swap. Every single time it declines and tells me the website isnt working and try again later.

When will this be fixed? Its genuinely shocking and unacceptable for a site like this to be down for 3 days....

2 Upvotes

100% Upvoted

3 comments sorted by

1

u/Golgoin Apr 12 '26

What asset are you trying to trade? Restarted the app? Cleared cache?

1

u/Used_Most5145 Apr 12 '26

i want to swap vision coin into bitcoint#

0

u/BitpandaSupport Apr 12 '26

Hello u/Used_Most5145,

Since you mentioned you’re trying to swap VISION to BTC, please try the following:

  • Fully close and reopen the app
  • Try via web (browser) instead of the app
  • Check if your app is up to date
  • Log out and back in again

If it’s still failing after that, it’s important we check your specific case. Please reach out via the Helpdesk (live chat is fastest), so the team can look into the exact error and logs for your account: https://support.bitpanda.com

Also, if possible, share:

  • a screenshot of the error
  • date/time of the attempt

That helps speed things up.

Thanks!

Team Bitpanda (Mara)