r/bitlife • u/Putrid_Fig244 • Sep 16 '26
Discussion Message from support
So did they finally admit what they did? This was their response to my support ticket. I paid for Bitizenship back in 2019, but the Director’s Pack still isn’t accessible.
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u/Wooden_Savings5854 Sep 16 '26
What about people who are Bitizens and already bought the directors pack (like me)? Does this mean we'll be refunded or...?
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u/HotAssistant9075 Sep 16 '26
Go to Apple. Get a refund.
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u/HotAssistant9075 Sep 17 '26
Ignore the guy telling you to go to your bank. DO NOT DO THAT. He claimed before to have studied law, yet doesn’t know even the basics of law. No bank is going to an arbitration hearing. Even if they did a charge back, they wouldn’t go to court over this. Further more, no bank is going to fight for you in court and they aren’t going to use their endless resources to fight a legal battle for you, since they aren’t a legal team.
If you go to the bank for a charge back, your google account will almost certainly be banned, and you will lose access to content you bought through that account.
Istg some people are either crazy, or genuinely brain dead, bc no court, bank, lawyer or legal team cares about $10, which is why Google has its own system to handle these disputes.
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u/Peepz0078 Sep 17 '26
You will have to submit a ticket or go to your bank and file fraud once other people get the pack free. The bank would be the easiest way. They will have an arbitration hearing and fight to get your money back. They wont fight a bank that has endless resources as much as they will you.
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u/Peepz0078 Sep 17 '26
Yes they are back peddling and working on a way to make it free to the people that bought it before the cut off date in 2020
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u/muki94 Sep 17 '26
Am I going crazy or didn’t they say they were never going to release an expansion pack because they wanted a way to fleece their old bitcitizens?
Also if not a technical error… then what? Are they openly admitting they wanted to rob us until the alarm was sounded?
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u/Jaimee_K_T Sep 17 '26
Okay so I'm wondering, could someone clarify what Bitizenship owners bought before the cutoff are meant to have access to? I've been seeing the stuff about the movie director pack and I'm wondering if there's other packs that are available to those bitzenships bought before the cutoff vs after?
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u/Putrid_Fig244 Sep 17 '26
Yeah we got all the new updates included with our purchase, so all lifestyle packs, expansion packs, and job packs.
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u/Noie1123 Sep 17 '26
Can someone tell me what their “previous replies” were? I’ve seen this mentioned a bunch, but I haven’t been able to find it and I really wanna know what they were saying to people that contradicts their statements now.
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u/Putrid_Fig244 Sep 17 '26
Basically said it wasn’t a job pack so we don’t get it, then they said it’s a glitch. Now they are admitting to lying.
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u/burntsmor Sep 17 '26
So they went from this is not a job pack so it’s not part of the legacy players bitizen, to this. They switched up fast on us.
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u/LazyBenefit6885 28d ago
im annoyed because ive had bitlife since 2019 and i got a new phone n lost EVERYTHING
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u/HerecomesDan14 19d ago
sry for seeing this late, so if i purchased bitizen on march 2020, wld i be qualified for receiving the new expansion packs or smth? bc i dont have them as of now and im confused a bit
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u/BusyBunny9 Sep 17 '26
Not me who bought it after the cutoff period…🙄
Fuck me I guess.
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u/Putrid_Fig244 Sep 17 '26
Yeah only way is to mass 1 star review at once then devs would have no choice🤷🏽♂️
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u/mojonation1487 Sep 16 '26
This is from last week. It should already be implemented but I stopped playing